Medical Coordinator

EIHAB HUMAN SERVICES•New York, NY

18h•$22 - $23•Onsite

About The Position

The Medical Coordinator / Shift Supervisor oversees the operations and services of a residential support program, ensuring compliance with state and federal regulations, agency policies and procedures, and the agency’s mission. In collaboration with the Nursing Department, staff, and management, the position coordinates individuals’ medical appointments, follow-up care, treatments, referrals, and health protocols prescribed by health care practitioners or the agency nursing department. The role maintains medical and health documentation, conducts monitoring checks, and serves as a liaison among the residential program, other service providers, care coordination teams, and attending or referring physicians. The position supports individuals with intellectual disabilities and mental health needs in achieving goals and valued outcomes, developing skills, and receiving support through residential services. It maintains a safe, supportive, and therapeutic home environment that fosters growth, rehabilitation, and independent and self-help skills. The Medical Coordinator / Shift Supervisor trains, plans, supervises, and coordinates staff services and interactions with individuals, and maintains program and medical oversight systems, including quality assurance systems, in an organized and effective manner. The role supports the Residential Manager in operating the program in compliance with agency policy and state regulations and supervises assigned staff and their performance in relation to program routines and medical and health care. This is a full-time position in Springfield Gardens, New York, with a listed hourly salary range of $22.00–$23.25. The work may involve extended day-to-day hours and duties across shifts as directed.

Requirements

Associate degree in a human-service-related field or equivalent credits, plus six years of work experience serving the intellectually and developmentally disabled population in OPWDD, including at least three years in a supervisory role; alternatively, a high school diploma/GED plus ten years of such OPWDD experience, including at least five years in a supervisory role.
Experience handling confidential information with strict discretion.
Ability to multitask, analyze problems, and determine corrective measures.
Self-starter with initiative and a goal-oriented approach; able to work independently, in an organized manner, and as an effective team member in a fast-paced environment.
Ability to collaborate effectively with others and prioritize, manage, and complete tasks and projects with tight deadlines.
Successful completion of agency- and supervisor-assigned training, which may include SCIP, AMAP, and CPR/First Aid certifications; familiarity with OPWDD regulations.
Valid, unrestricted New York State driver’s license in accordance with agency standards.
Professional and ethical interaction with individuals and staff; ability to understand and implement service plans and complete required documentation clearly, legibly, and on time.
Passion and desire to work with people with intellectual disabilities and other physical or mental disabilities.
Knowledge of basic human physical and psychological needs, health and safety precautions, simple nursing care, first aid, behavior management, and personal and environmental hygiene.
Ability to write progress and behavior reports in a professional, objective style.
Ability to liaise between program planning teams and interact with individuals, community members, and treatment-team members.
Ability to use computers and other electronic equipment and to read and comprehend technical training manuals.
Ability to follow written and oral instructions and learn basic operation and maintenance of adaptive equipment.
Supportive, patient, and team-oriented approach.
Ability to observe, record, and report individuals’ behavior, attitude, and physical condition.
Ability to promote individual self-advocacy during medical assessments.
Ability to work extended day-to-day hours and prioritize conflicting deadlines.
Attention to detail and an organized, structured, proactive, and results-oriented approach.

Nice To Haves

Bachelor’s degree in a human-service-related field, with five years of work experience serving the intellectually and developmentally disabled population in OPWDD and at least two years in a supervisory role.

Responsibilities

Supervise and manage the day-to-day operations of a residential program, routinely in the morning and across other shifts as directed.
Assign staff to tasks, supervision levels, and activities according to operational procedures and regulatory ratios.
Communicate and support the organization’s mission, vision, and values.
Monitor and ensure that daily documentation for individuals’ programming is complete and accurate.
Monitor client and family satisfaction, safety, quality, and team member performance.
Review medical and program records for compliance with state and agency requirements; review general events and incidents and develop systems that support individuals’ health and safety.
Identify risks and develop corrective plans to prevent potential incidents.
Regularly review records and documentation prepared by the QIDP for compliance.
Serve as a primary contact for doctors’ offices and medical staff regarding programming questions and health information.
Conduct daily facility walk-throughs, checking fire safety equipment, seasonal equipment, furniture, hazards, cleanliness, and needed materials or repairs.
Follow maintenance request procedures, arrange and follow up on maintenance and repairs, and ensure furnishings are appropriate, sufficient, and in good condition.
Ensure program vehicles are maintained and monitor staff compliance with driving procedures and travel-log completion.
Conduct morning, meal, and medication observations to check supervision, safeguards, plans, and program procedures.
Ensure residential schedules and procedures support safety and organization and that Residential Habilitation is adequately staffed.
Observe programming and mealtimes to ensure individuals’ safeguards and protective oversight plans are followed.
Direct staff in planning and coordinating services that build life skills and independence, support social and community participation, promote socially appropriate behaviors and community integration, and maintain health and safety skills.
Attend required meetings, staff development and training, service meetings, and agency-wide management meetings.
Collaborate with the IDT and clinical teams to support continuity of care, implement recommendations, and ensure appropriate medical attention, follow-up, and advocacy.
Review Interdisciplinary Team summaries, reports, and recommendations and ensure implementation and follow-up.
Meet weekly with the Registered Nurse and schedule medical, dental, psychiatric, and other clinical appointments as needed.
Review recommended follow-ups, medication supplies and storage, and the availability and inventory of first-aid and personal hygiene supplies during weekly reviews.
Accompany individuals to community medical appointments and advocate for quality health care.
Ensure individuals are appropriately dressed and groomed and that safeguards are implemented before they leave the residence.
Ensure medications are administered as prescribed and Medication Administration Records are accurately completed.
Ensure lunches and snacks are taken for the day and are appropriate to individuals’ prescribed diets and meal plans.
Maintain and organize program and medical oversight systems, including quality assurance systems, and ensure staff use them appropriately.
Train, supervise, and coordinate staff within the Residential Habilitation program.