Medical/Clinical Assistant

Valley Health Systems•Amherst, MA

3d•Onsite

About The Position

Valley Health Systems, Inc., parent company of Holyoke Medical Center, provides physician services throughout Western Massachusetts. Its Orthopedics & Sports Medicine Practice is seeking a Medical or Clinical Assistant to perform duties within the scope of the profession, support patient flow, and meet clinical reporting requirements. The role involves preparing charts and patients, documenting care in the electronic medical record, assisting providers, coordinating follow-up, and maintaining clinical spaces, supplies, and equipment. The assistant also supports general clinic operations and may float to other departments or perform additional duties assigned by management. The compensation range represents base salaries for positions at the relevant grade across the health system. Starting salaries are typically in the lower part of the range and are determined by relevant experience; no employee will be paid below the range minimum. A $5,000 sign-on bonus is offered to full-time certified medical assistants with at least two years of experience as a medical assistant.

Requirements

High school graduate or equivalent.
Ability to read, write, and communicate in English.
Medical Assistant candidates must successfully complete a Medical Assistant school with ABHES or CAAHEP accreditation and become registered or certified within six months of hire through one of the following: RMA/AMT, CMA/AAMA, or CCMA/NHA.
Emergency Medical Technician candidates must hold Massachusetts EMT certification.
Certified Nursing Assistant candidates must hold Massachusetts CNA certification.
Current CPR certification.
Strong organizational, communication, and customer service skills.
Ability to manage multiple tasks and accurately follow written and verbal instructions.
Knowledge of physician office billing procedures and medical terminology.
Basic administrative skills, including typing and filing, and proficiency with computer systems.
Manual dexterity, attention to detail, and physical capabilities needed to safely perform clinical and administrative duties, including venipuncture and patient assistance.

Nice To Haves

Two years of general experience as a medical assistant in a patient care or clinic environment.
Bilingual English/Spanish.

Responsibilities

Review and prepare patient charts by verifying EMR documentation, lab results, consultation reports, and visit information before appointments.
Room patients and obtain and document vital signs, medical history, medications, allergies, and other required information in the EMR.
Prepare patients for examinations and procedures; communicate professionally and compassionately and address patient questions or delays.
Assist physicians and providers during examinations and clinical procedures, including administering injections and performing delegated clinical tasks.
Process prescription refill requests, update pharmacy information, and route medication requests to providers for approval.
Coordinate follow-up care, including scheduling appointments, referrals, diagnostic testing, and patient education resources.
Maintain complete and accurate electronic medical records, ensuring timely documentation and effective communication through EMR messaging.
Prepare, stock, clean, and organize exam rooms; sterilize or transport instruments; and ensure supplies and equipment are available for patient care.
Document quality control logs, report equipment issues, maintain inventory, and support a safe, clean work environment.
Support clinic operations by answering phones as needed, attending required training, floating to other departments, and performing additional duties assigned by management.

Benefits

Low-cost health insurance with no deductibles when using HMC services
Dental and vision insurance
Free disability and life insurance
403(b) plan
Up to $8,000 in degree/tuition reimbursement
In-house pharmacy
Relaxation room and fitness center
Other voluntary benefits, such as LegalShield and pet insurance
Free onsite parking
$5,000 sign-on bonus for full-time certified medical assistants with at least two years of experience as a medical assistant