Medical Case Management Specialist

CenterPoint Energy • Evansville, IN

3d

About The Position

The Medical Case Management & Drug/Alcohol Compliance Specialist administers occupational injury case management and regulated drug and alcohol compliance activities. The role coordinates injury triage, claim filing, return-to-work and fitness-for-duty processes; maintains accurate regulatory records; supports DOT and non-DOT testing programs; prepares for agency audits; and partners with employees, supervisors, Human Resources, medical providers, insurance carriers, legal, and regulators to protect employee well-being and sustain organizational compliance.

The position manages occupational injury cases from initial triage through resolution, administers OSHA injury and illness recordkeeping, and coordinates return-to-work and fitness-for-duty processes. It also administers DOT and non-DOT drug and alcohol testing, maintains testing-pool and compliance records, completes annual reporting and audit activities, and provides guidance on program requirements.

A bachelor’s degree is preferred in a related field, though equivalent education and directly relevant experience may be considered. Relevant workers’ compensation or related experience is sought; prior administrative support experience may qualify an entry-level candidate.

Requirements

• Relevant workers’ compensation or related experience; prior administrative support experience may qualify an entry-level candidate.
• Maintain current knowledge of OSHA and workers’ compensation requirements, including territory-specific statutory laws and relevant bargaining-agreement provisions.
• Experience supporting regulated drug and alcohol testing programs and familiarity with DOT, FMCSA, and PHMSA requirements.
• Demonstrated ability to manage confidential records, regulatory deadlines, audits, and multiple concurrent cases accurately.
• Proficiency with Microsoft Office and case/reporting systems.
• Demonstrate sound judgment, discretion, customer service, cross-functional coordination, and responsive case follow-through.

Nice To Haves

• Bachelor’s degree preferred in business, safety, occupational health, human resources, nursing, or a related field; equivalent education and directly relevant experience may be considered.

Responsibilities

• Manage occupational injury cases from initial triage and claim filing through resolution, coordinating with employees, supervisors, labor relations, medical providers, case nurses, legal, and third-party administrators.
• Administer OSHA injury and illness recordkeeping, including work-relatedness and recordability determinations, OSHA 300/301 logs, annual summaries, required reporting, and case updates.
• Coordinate return-to-work and fitness-for-duty processes for safety-related events.
• Educate supervisors and employees on program requirements.
• Identify and build relationships with hospitals and clinics to support occupational health services and employee care.
• Monitor case activity, reporting dashboards, and compliance risks; prepare accurate reports, resolve escalations, and provide guidance on program requirements.
• Administer DOT and non-DOT drug and alcohol testing processes, including electronic chain-of-custody and authorization documentation.
• Issue random testing notifications, track completion, and follow up with supervisors on outstanding employee tests.
• Coordinate follow-up testing by reviewing schedules, preparing forms, identifying observed-collection locations, and communicating requirements.
• Maintain random-pool accuracy and review long-term leave and substance-abuse-professional cases for continued compliance.
• Complete annual MIS reporting, FMCSA Clearinghouse query audits, and employer verification-of-employment drug-record requests.
• Coordinate DOT documentation and prepare responses for PHMSA-related audits conducted by IURC, MNOPS, and other authorities.
• Apply workers’ compensation standards, company policy, OSHA requirements, and applicable state regulations throughout the claim lifecycle.
• Recognize matters involving ADA, FMLA, safety, or other regulatory concerns and engage appropriate leadership.

Benefits

• Competitive pay
• Paid training
• Benefits eligibility begins on your first day
• Transit subsidies
• Flexible work schedule
• Paid holidays
• Paid time off
• Access to discounts at fitness clubs
• On-site wellness center at the Houston headquarters
• Professional growth and development programs
• Tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level