Medical Care Manager

AIDS Healthcare Foundation•Fort Myers, FL

About The Position

The Medical Care Manager (MCM) combines AIDS Healthcare Foundation’s mission with Medical Care Management, applying relevant experience, skills, education, and knowledge of the Ryan White Care Act Program. Working within a Healthcare Center alongside providers and the healthcare team, the MCM supports Ryan White patients in understanding program eligibility and accessing available resources. The role includes meeting with patients, completing Health Risk/Needs Assessments, developing Service/Action/Care Plans, and providing ongoing education about diagnoses and medications. For Ryan White contracts that include psychosocial needs, the MCM addresses mental health and basic needs such as housing, food, and clothing. The MCM builds relationships with relevant programs and agencies and facilitates referrals, support, and assistance for patients lacking those services. Using case management skills, the MCM meets patients where they are, identifies strengths and opportunities for growth, and helps them set realistic goals. The MCM collaborates with patients and providers, often serving as the liaison between them and helping patients put plans of care into action. Through assessments, plans, referrals, support, and brief interventions focused on achievable long-term goals, the MCM contributes to Ryan White contract deliverables, HIV/AIDS Bureau measures, and Department of Health and Human Services measures. The work supports patients’ progress toward viral suppression, better health outcomes, and improved quality of life. AIDS Healthcare Foundation is a specialized provider of HIV/AIDS medical care. Founded in 1987, its mission is to provide cutting-edge medicine and advocacy regardless of ability to pay. AHF provides access to HIV treatments through healthcare centers, pharmacies, a health plan, research, and other activities. Its core values are Patient-Centered, Value Employees, Respect for Diversity, Nimble, and Fight for What’s Right.

Requirements

Experience, skills, and education relevant to Medical Care Management.
Thorough understanding of the Ryan White Care Act Program within the specific area.
Case management experience.
Ability to understand mental health needs and basic needs such as housing, food, and clothing when required by the applicable contract.
Skills in collaboration and patient engagement.

Responsibilities

Explain Ryan White program eligibility and help patients access available resources.
Meet with patients in the Healthcare Center and complete Health Risk/Needs Assessments.
Develop Service/Action/Care Plans for patients.
Provide ongoing education to patients about their diagnoses and medications.
For applicable contracts, address patients’ mental health and basic needs, including housing, food, and clothing.
Build relationships with programs and agencies that serve psychosocial and basic needs, and facilitate referrals, support, and assistance.
Identify patients’ strengths and opportunities for growth and help them set realistic goals.
Collaborate with providers and patients, serving as a liaison to help put plans of care into action.
Provide brief interventions focused on achievable long-term goals.
Contribute to Ryan White contract deliverables and measures established by the HIV/AIDS Bureau and the Department of Health and Human Services.
Support patients’ progress toward viral suppression, better health outcomes, and quality of life.