Medical Billing Customer Service Representative

Five Star Solutions•Birmingham, AL

18h•Remote

About The Position

Five Star Solutions is hiring a full-time, remote Medical Billing Customer Service Representative to help patients with billing questions. The position is open to people living in Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming. The representative provides professional, patient-focused assistance with patient statements, insurance payments, account balances, and other billing inquiries. Work hours are 9:00 a.m.–6:00 p.m. EST, Monday through Friday. Paid training is typically one week long and runs from 9:00 a.m.–6:00 p.m. EST. The hourly rate is $14, with a $1-per-hour shift differential for nights and weekends.

Requirements

At least 1 year of call center, customer service, or office experience.
Strong verbal and written communication skills.
Basic computer skills and the ability to learn new systems.
Excellent attention to detail and accurate documentation skills.
Ability to multitask and process information efficiently.
A calm, professional approach when handling challenging calls.
A patient-focused attitude and commitment to quality customer service.

Responsibilities

Answer inbound calls about patient statements, insurance payments, and account balances.
Provide accurate information about patient accounts, billing history, and charges.
Process credit card payments over the phone.
Document call details, account inquiries, and actions taken.
Escalate complex billing disputes and concerns to the appropriate department.
Provide friendly, professional service while addressing sensitive billing questions.