Medical Billing Customer Service Representative
About The Position
Five Star Solutions is hiring a remote Medical Billing Customer Service Representative to help patients with billing questions. The role is available to individuals living in Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming. The representative provides patient-focused assistance with statements, insurance payments, account balances, and billing concerns, using professionalism, patience, and care. This is a full-time position of 40 hours per week. Work hours are 9:00 a.m.–6:00 p.m. Eastern Time, Monday through Friday. Paid training is typically one week, during the same hours. The stated pay is $14 per hour, with an additional $1 per hour shift differential for nights and weekends. Five Star Solutions values diversity and is committed to hiring the best people available and providing quality service. The company is an equal opportunity employer for veterans, people with disabilities, and LGBT people, and participates in the E-Verify program. The company may use AI tools to support parts of the hiring process, but final hiring decisions are made by humans.
Requirements
- At least 1 year of call center or customer service/office experience.
- Strong verbal and written communication skills.
- Basic computer skills and ability to learn new systems.
- Excellent attention to detail and accurate documentation skills.
- Ability to multitask and process information efficiently.
- A calm, professional approach when handling challenging calls.
- A patient-focused attitude and commitment to quality customer service.
- Must live in one of the listed states.
Responsibilities
- Answer inbound calls about patient statements, insurance payments, and account balances.
- Provide accurate information about patient accounts, billing history, and charges.
- Process credit card payments over the phone.
- Document call details, account inquiries, and actions taken.
- Escalate complex billing disputes and concerns to the appropriate department.
- Deliver friendly, professional service while handling sensitive billing questions.
Benefits
- Paid training, typically one week in length.
- $1 per hour shift differential for nights and weekends.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
