Medical Billing Customer Service Representative
About The Position
Five Star Solutions is hiring a remote Medical Billing Customer Service Representative to help patients navigate billing questions with professionalism, patience, and care. The role is open to individuals living in Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming. The representative responds to patient inquiries about statements, insurance payments, account balances, billing history, and charges; accepts credit card payments by phone; documents interactions; and directs complex billing disputes to the appropriate department. The position is full-time, 40 hours per week, with work hours of 9:00 a.m.–6:00 p.m. Eastern Time, Monday through Friday. Paid training is typically one week, also from 9:00 a.m.–6:00 p.m. Eastern Time. A shift differential of an extra $1 per hour applies to nights and weekends. Five Star Solutions states that it values diversity and is committed to hiring the best people available and providing the best service possible. It is an equal opportunity employer, including veterans, people with disabilities, and LGBT individuals, and participates in the E-Verify program. AI tools may support parts of the hiring process, but final hiring decisions are made by humans.
Requirements
- At least 1 year of call center, customer service, or office experience.
- Strong verbal and written communication skills.
- Basic computer skills and the ability to learn new systems.
- Excellent attention to detail and accurate documentation skills.
- Ability to multitask and process information efficiently.
- A calm, professional approach when handling challenging calls.
- A patient-focused attitude and commitment to quality customer service.
Responsibilities
- Answer inbound calls about patient statements, insurance payments, and account balances.
- Provide accurate information about patient accounts, billing history, and charges.
- Process credit card payments over the phone.
- Document call details, account inquiries, and actions taken.
- Escalate complex billing disputes and concerns to the appropriate department.
- Deliver friendly, professional service while handling sensitive billing questions.
Benefits
- Paid training, typically one week in length.
- Shift differential of an extra $1 per hour for nights and weekends.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
