Medical Billing Customer Service Representative

Five Star Solutions•Tulsa, OK

19h•Remote

About The Position

Five Star Solutions is hiring a remote Medical Billing Customer Service Representative to help patients with billing questions in a professional, patient, and caring manner. The position is remote for individuals living in Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming. The role is full-time at 40 hours per week, with scheduled hours of 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Friday. Paid training is typically one week and runs from 9:00 a.m. to 6:00 p.m. Eastern Time. The rate is $14 per hour, with an additional $1 per hour shift differential for nights and weekends.

Requirements

One year of call center, customer service, or office experience.
Strong verbal and written communication skills.
Basic computer skills and the ability to learn new systems.
Excellent attention to detail and accurate documentation skills.
Ability to multitask and process information efficiently.
A calm, professional approach when handling challenging calls.
A patient-focused attitude and commitment to quality customer service.

Responsibilities

Answer inbound calls about patient statements, insurance payments, and account balances.
Provide accurate information about patient accounts, billing history, and charges.
Process credit card payments over the phone.
Document call details, account inquiries, and actions taken.
Escalate complex billing disputes and concerns to the appropriate department.
Deliver friendly, professional service while handling sensitive billing questions.