Medical Billing Customer Service Representative

Five Star Solutions • Wheeling, WV

21h • Remote

About The Position

Five Star Solutions is hiring a remote Medical Billing Customer Service Representative to help patients with billing questions. The role serves patients in Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming. The representative provides accurate account information, processes payments, documents inquiries, and escalates complex concerns while delivering patient-focused service. The position is full-time, 40 hours per week, with regular hours of 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Friday. Paid training is typically one week and runs during the same hours.

Requirements

• At least 1 year of call center, customer service, or office experience.
• Strong verbal and written communication skills.
• Basic computer skills and ability to learn new systems.
• Excellent attention to detail and accurate documentation skills.
• Ability to multitask and process information efficiently.
• A calm, professional approach when handling challenging calls.
• A patient-focused attitude and commitment to quality customer service.

Responsibilities

• Answer inbound calls about patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes and concerns to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Benefits

• Paid training, typically one week in length.
• A $1 per hour shift differential for nights and weekends.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed