Medical Billing Customer Service Representative
About The Position
Five Star Solutions is seeking a Medical Billing Customer Service Representative to help patients with billing questions in a professional, patient, and caring manner. This is a remote position for people living in Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming. The role is full-time at 40 hours per week, with work hours of 9:00 a.m.–6:00 p.m. Eastern Time, Monday through Friday. Paid training is typically one week long and takes place during the same hours. Pay is $14 per hour, with an additional $1 per hour shift differential for nights and weekends. Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible. The company is an EOE/Veterans/Disabled/LGBT employer and participates in the E-Verify program. AI tools may support parts of the hiring process, including reviewing applications, analyzing resumes, or assessing responses, but they do not replace human judgment. Final hiring decisions are made by people. Candidates may contact the company for more information about how their data is processed.
Requirements
- At least 1 year of call center, customer service, or office experience.
- Strong verbal and written communication skills.
- Basic computer skills and the ability to learn new systems.
- Excellent attention to detail and accurate documentation skills.
- Ability to multitask and process information efficiently.
- A calm, professional approach when handling challenging calls.
- A patient-focused attitude and commitment to quality customer service.
Responsibilities
- Answer inbound calls about patient statements, insurance payments, and account balances.
- Provide accurate information about patient accounts, billing history, and charges.
- Process credit card payments over the phone.
- Document call details, account inquiries, and actions taken.
- Escalate complex billing disputes and concerns to the appropriate department.
- Deliver friendly, professional service while handling sensitive billing questions.
Benefits
- Paid training, typically one week in length.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
