Medical Billing Customer Service Representative
About The Position
Five Star Solutions is hiring a remote Medical Billing Customer Service Representative to help patients navigate billing questions with professionalism, patience, and care. The position is remote for individuals living in Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming. This is a full-time, 40-hour-per-week role. Work hours are 9:00 a.m.–6:00 p.m. EST, Monday through Friday. Paid training is typically one week and follows the same hours.
Requirements
- At least 1 year of call center or customer service/office experience.
- Strong verbal and written communication skills.
- Basic computer skills and the ability to learn new systems.
- Excellent attention to detail and accurate documentation skills.
- Ability to multitask and process information efficiently.
- A calm, professional approach when handling challenging calls.
- A patient-focused attitude and a commitment to quality customer service.
Responsibilities
- Answer inbound calls regarding patient statements, insurance payments, and account balances.
- Provide accurate information about patient accounts, billing history, and charges.
- Process credit card payments over the phone.
- Document call details, account inquiries, and actions taken.
- Escalate complex billing disputes and concerns to the appropriate department.
- Deliver friendly, professional service while handling sensitive billing questions.
Benefits
- Paid training, typically one week in length.
- Shift differential of an extra $1 per hour for nights and weekends.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
