Medical Billing Customer Service Representative

Five Star Solutions•Raleigh, NC

1d•Remote

About The Position

Five Star Solutions is hiring a remote Medical Billing Customer Service Representative to help patients with billing questions. The role serves people living in the listed states and provides professional, patient-focused support on patient statements, insurance payments, account balances, billing history, and charges. The representative also processes credit card payments, documents inquiries and actions, and escalates complex disputes or concerns. The position is full-time, 40 hours per week, with work hours of 9:00 a.m.–6:00 p.m. Eastern Time, Monday through Friday. Paid training is typically one week and runs from 9:00 a.m.–6:00 p.m. Eastern Time. Pay is $14 per hour, with an additional $1 per hour shift differential for nights and weekends. Five Star Solutions is an equal opportunity employer and participates in the E-Verify program. The company may use AI tools to support parts of recruiting, but final hiring decisions are made by humans.

Requirements

One year of call center or customer service/office experience.
Strong verbal and written communication skills.
Basic computer skills and the ability to learn new systems.
Excellent attention to detail and accurate documentation skills.
Ability to multitask and process information efficiently.
A calm, professional approach when handling challenging calls.
A patient-focused attitude and a commitment to quality customer service.

Responsibilities

Answer inbound calls regarding patient statements, insurance payments, and account balances.
Provide accurate information about patient accounts, billing history, and charges.
Process credit card payments over the phone.
Document call details, account inquiries, and actions taken.
Escalate complex billing disputes and concerns to the appropriate department.
Deliver friendly, professional service while handling sensitive billing questions.