Medical Back Office - Ketamine Clinic

REDEMPTION PSYCHIATRY LLC•Chandler, AZ

4h•$18 - $20

About The Position

The Medical Back Office employee supports the Ketamine Clinic team by obtaining patient vital signs, rooming patients or seating them in the waiting area as appropriate, assisting providers, and helping with patient check-in and checkout. The role also handles patient-related documentation, including coordination-of-care letters, school notes, referrals, releases of information, and assistance with FMLA paperwork. The employee is expected to provide courteous customer service to patients in person and by phone, and perform other assigned duties.

Requirements

At least 1 year of relevant experience.
Experience in an outpatient medical office.
High school diploma or equivalent.
Superior written and verbal communication skills.
Fluent spoken, written, and reading English skills.
Proficiency using a Windows computer and Microsoft Office products.
Adherence to HIPAA and HITECH guidelines at all times.

Nice To Haves

Graduation from an accredited college, university, or trade school with a degree, license, or certificate in a relevant field.

Responsibilities

Master all tasks and responsibilities of CCS I.
Perform opening procedures, including ensuring cleanliness in common areas and offices, checking restrooms, and preparing for the first patient 15 minutes before the appointment.
Prepare patient charts two days before scheduled appointments.
Call new patients who have not completed their measures.
Check CSPMP for all adult patients and all new patients on the day before their appointment.
Obtain patient vital signs, including blood pressure, pulse, respirations, height, and weight.
Perform medication reconciliation before rooming patients.
Obtain and enter each patient's primary care physician, referral source, and other provider information.
Create, sign, and fax patient-related documents, including releases of information, referral letters, and coordination-of-care documents.
Obtain a signature on the Controlled Substance Agreement from patients or their parent or guardian when a controlled substance is prescribed.
Check the @rpsych email regularly throughout the day.
Forward medication concerns, refill requests, and prior authorization requests to the appropriate staff.
Perform closing procedures, including cleaning provider offices and the M.A. station, taking out office trash, and ensuring all doors are locked before leaving.
Provide appropriate and courteous customer service to patients in person and by telephone.
Answer incoming phone calls and assist with patient check-in and checkout.
Complete coordination-of-care letters and school notes, and assist with FMLA paperwork.
Perform other duties as assigned or requested by a supervisor.