Medical Assistant (Clinical Partner)

HarmonyCares • Grand Rapids, MI

2d

About The Position

The Clinical Partner (Medical Assistant) assists HarmonyCares primary care physicians, nurse practitioners, and clinical teams in delivering primary healthcare and managing patient care in residential settings. The role supports compassionate, patient-centered care and coordinates with clinicians, care-management teams, patients, and families. Duties include coordinating travel and appointments, preparing patients for examinations and treatment, documenting care, performing requested procedures such as venipuncture and EKGs, handling specimens, and maintaining supplies and equipment. The Clinical Partner also helps identify and close quality gaps and updates care plans and assessments in patient records. The position requires compliance with applicable clinical, workplace safety, and privacy guidelines. The role may involve driving clinicians to appointments and maintaining a company vehicle, where applicable.

Requirements

• High school diploma or GED equivalent.
• Graduate of an accredited Medical Assistant, Phlebotomy, EMT, or related medical education/training program, or one year of experience serving as a Medical Assistant or Phlebotomist.
• Current CPR certification that meets company guidelines.
• Knowledge of medical terminology.
• Basic computer literacy, including experience with electronic medical records, iPads, and GPS.
• Strong interpersonal communication and customer service skills.
• Valid driver’s license and good driving record.
• Ability to perform full-range body motions, including handling and lifting patients.
• Ability to drive up to 150 miles daily in urban and/or rural settings.
• Ability to lift or carry items weighing up to 50 pounds.
• Ability to read and understand road maps.
• Ability to sit or stand for long periods of time.

Nice To Haves

• Certified Medical Assistant.
• Six months of experience in patient care, preferably geriatric care.
• Strong phlebotomy skills.
• Desire and ability to obtain Medical Assistant certification within 180 days of hire.

Responsibilities

• Support the company’s mission, vision, and values by providing compassionate assistance to patients, families, and team members.
• Support patient care in partnership with nurse practitioners, physicians, and care-management teams.
• Coordinate daily travel itineraries and transport clinicians to scheduled appointments.
• Prepare patients for examinations and treatment, including preparation for minor procedures when needed.
• Obtain patient consent forms and accurately document patient care in a timely manner.
• Coordinate patient care as directed by clinicians and in accordance with company standards and policies.
• Respect patient confidentiality and treat patients with courtesy and respect.
• Perform venipuncture, EKGs, and other procedures requested by clinicians.
• Label, store, and package specimens for laboratory delivery.
• Help identify and close quality gaps.
• Document and update patient care plans, Social Determinants of Health information, and other assessments in patient charts or electronic medical records.
• Maintain compliance with CLIA, OSHA, and HIPAA guidelines.
• Prepare and maintain treatment supplies and equipment, including supply inventory, medical bags, and vehicles where applicable.
• Keep company vehicles clean and follow periodic maintenance schedules where applicable.
• Attend required meetings and in-services.

Benefits

• Health, dental, vision, disability, and life insurance.
• 401(k) retirement plan with company match.
• Tuition, professional license, and certification reimbursement.
• Paid time off, holidays, and volunteer time.
• Paid orientation and training.
• Daytime hours with no holidays or weekends.
• Manageable patient rosters and visits per day compared with a traditional practice environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED