Medical Assistant - Ophthalmology

SightMD•Town of Brookhaven, NY

About The Position

SightMD is seeking a Medical Assistant to support ophthalmology physicians, maintain an efficient flow of patients into examination rooms, and communicate with patients to set clear expectations for their visits. The role includes patient intake and clinical support, patient education, room and equipment maintenance, inventory and compliance tasks, and administrative work. The position requires following clinic safety and infection-control protocols and protecting the confidentiality of patient information in accordance with HIPAA.

Requirements

High school diploma or equivalent.
One year of experience in a medical office or customer service environment.
Strong customer service skills and a professional, friendly demeanor.
Excellent organizational, time-management, and multitasking abilities.
Problem-solving skills and attention to detail.
Basic computer proficiency.
Strong interpersonal skills.
Ability to stand for long periods.

Nice To Haves

Certified Ophthalmic Assistant (COA) certification is preferred; alternatively, enrollment within 12 months of hire and completion within two years of hire.
Ophthalmic Scribe Certification (OSC).

Responsibilities

Greet patients and begin intake by documenting their reason for the visit, symptoms, and relevant clinical information under supervision.
Keep patients informed during visits and document follow-up notes in the electronic health record.
Perform basic eye tests before physician examinations and explain each test to patients.
Process prescription refill requests as directed by physicians and complete appropriate documentation.
Coordinate and obtain medication prior authorizations according to insurance requirements.
Provide medication-use and pre- and post-operative care instructions as guided by the physician.
Communicate professionally and compassionately with patients throughout their visits.
Track, document, and promptly communicate laboratory results to physicians and patients.
Keep examination rooms and clinical areas clean and organized.
Open and close examination rooms daily, including cleaning equipment, charging devices, and securing medical instruments.
Shut down and clean diagnostic testing equipment at the end of the day.
Assist with cleaning and preparing surgical instruments prior to sterilization.
Check and log daily medical refrigerator temperatures and monitor clinical supply expiration dates.
Maintain inventory levels and restock supplies as needed.
Follow clinic safety protocols and infection-control procedures.
Assist with opening and closing the clinic, ensuring it is ready and secure.
Monitor and respond to work-related emails and use shared tools such as Google Drive for communication and updates.
Participate in training, webinars, and in-service sessions to stay current with practices and procedures.
Safeguard patient privacy and maintain the confidentiality of health information in accordance with HIPAA.
Perform additional duties as assigned by the supervisor.