Medical Assistant, Ophthalmology

Eye Care Partners Career Opportunities•Louisville, KY

6h•Onsite

About The Position

EyeCare Partners is hiring a Medical Assistant (Ophthalmic Technician) for Bennett & Bloom Eye Centers in Louisville, Kentucky. The ophthalmic technician supports an ophthalmologist in providing patient care, handling a range of duties and using equipment to perform initial testing before the patient's exam. Training is provided, and prior medical or eyecare experience is not required. Travel to other offices may be required as needed, with mileage reimbursement provided. The role includes preparing patients for exams, documenting patient information in the Electronic Medical Record, performing ophthalmic tests, verifying insurance, and communicating with patients and colleagues. Employees also perform general office duties and cleaning assigned by the manager. Offices are open Monday through Friday from 7 a.m. to 7 p.m.; shifts fall within those hours and may occasionally start earlier or end later. The position may require working over 40 hours to meet business needs.

Requirements

High school diploma or GED.
Favorable result on a background check.
Basic computer skills.
Strong customer service skills.
Desire to learn and grow, with willingness to gain industry knowledge and training.
At least one year of related experience and/or training, or an equivalent combination of education and experience.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to demonstrate initiative in accomplishing practice goals and to adapt to change.
Ability to foster a positive, team-oriented, patient-focused work environment and interact professionally with employees at all levels.
Commitment to work over 40 hours as needed to meet business needs.
Reliable transportation to travel to multiple work locations with minimal notice.
Ability to meet the physical requirements of the role, including lifting, carrying, pushing, and pulling items up to 25 lbs.; frequent walking, sitting, and standing; bending, stooping, and reaching; and use of fine motor skills and technology.
Visual and auditory acuity, including color, depth, and peripheral vision and the ability to adjust focus.

Nice To Haves

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification; preferred but not required.
Working knowledge of eye anatomy, diseases, symptoms, and ocular medications.

Responsibilities

Facilitate patient flow and assist the doctor with preliminary testing.
Verify medical and vision insurance.
Communicate effectively with patients, doctors, and managers.
Respond to inquiries by phone, email, and in person.
Provide exceptional customer service during patient encounters, greet patients promptly, and thank them when they leave.
Respect patients’ time and the doctor’s schedule by practicing urgency.
Follow company policies and procedures, including HIPAA.
Interview patients to verify information, record medical history and current medications, and confirm the purpose of the visit.
Record patient data in the Electronic Medical Record (EMR).
Observe pupils, muscles, visual acuity, and extraocular movements to check the condition of patients’ eyes.
Perform dilation, refraction, pressure measurements, and diagnostic tests including visual fields, OCT, GDX, IOL master, autorefractor, and topography.
Perform general office duties and cleaning assigned by the manager.