Medical Assistant - Ophthalmology

SightMD•City of Yonkers, NY

21h

About The Position

SightMD is seeking a Medical Assistant for its ophthalmology practice. The role supports physicians, helps maintain smooth patient flow to examination rooms, and communicates with patients to set accurate expectations for their visits. The assistant gathers intake information under supervision, performs basic eye tests, documents in the electronic health record, and supports medication and laboratory-result workflows. The role also involves patient education, maintaining clinical rooms and equipment, monitoring supplies, following safety and infection-control procedures, and completing administrative tasks while protecting patient privacy.

Requirements

High school diploma or equivalent.
One year of experience in a medical office or customer service environment.
Strong customer service skills and a professional, friendly demeanor.
Excellent organizational, time-management, and multitasking abilities.
Problem-solving skills and attention to detail.
Basic computer proficiency.
Strong interpersonal, time-management, and organizational skills.
Ability to stand for long periods.

Nice To Haves

Certified Ophthalmic Assistant (COA) certification; alternatively, enrollment within 12 months of hire and completion within two years of hire.
Ophthalmic Scribe Certification (OSC).

Responsibilities

Greet patients and begin intake by documenting their reason for visit, symptoms, and relevant clinical information under supervision.
Keep patients informed during their visits and document follow-up notes in the electronic health record.
Perform basic eye tests before the physician’s examination and explain each test and its purpose to patients.
Process prescription refill requests as directed by the physician and complete appropriate documentation.
Coordinate and obtain medication prior authorizations in accordance with insurance requirements.
Provide instructions on medication use and pre- and post-operative care as guided by the physician.
Communicate professionally and compassionately to support a positive patient experience.
Track, document, and promptly communicate laboratory results to physicians and patients.
Keep examination rooms and clinical areas clean and organized.
Open and close examination rooms daily, including cleaning equipment, charging devices, and securing medical instruments.
Shut down and clean diagnostic testing equipment at the end of the day.
Assist with cleaning and preparing surgical instruments before sterilization.
Log daily medical refrigerator temperatures and monitor clinical supply expiration dates.
Maintain inventory levels and restock supplies as needed.
Follow clinic safety protocols and infection-control procedures.
Assist with opening and closing the clinic and ensure its readiness and security.
Monitor and respond to work-related emails and use shared tools such as Google Drive for communication and updates.
Participate in training, webinars, and in-service sessions to stay current with best practices and procedures.
Protect patient privacy and keep health information confidential in accordance with HIPAA.
Perform additional duties as assigned by the supervisor.