Medical Assistant, Ophthalmology
About The Position
An Ophthalmic Technician is a valuable asset to an Ophthalmologist as they assist in providing excellent patient care to the patients during their visit. This employee is able to handle a wide range of duties while using equipment to perform the initial testing needed to prepare a patient for an exam with an Ophthalmologist. The role involves providing exceptional customer service, anticipating physician needs, and maintaining patient flow. Responsibilities include verifying patient information, recording medical history, and documenting all data in the Electronic Medical Record (EMR). The technician will also perform preliminary testing, prepare patients for treatments, and maintain exam rooms. This position requires a strong understanding of eye anatomy, diseases, and ocular medications. The ideal candidate will be energetic, empathetic, and possess excellent communication and organizational skills. They should demonstrate initiative, a desire to learn, and the ability to adapt to change, consistently creating a positive and team-oriented work environment. The role may require travel to multiple work locations.
Requirements
- High School Diploma or GED Equivalent
- Favorable result on Background Check
- Basic computer skills
- Strong customer service skills
- Excitement to learn and grow
- Proficient in Microsoft Excel, Word, PowerPoint, Outlook
- Experience using Electronic Medical Records (EMR) systems
- Computer proficiency and ability to quickly learn new applications
- One year of related experience and/or training; or equivalent combination of education and experience
Nice To Haves
- Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification is preferred, but not required
Responsibilities
- Facilitate patient flow
- Assist the doctor in preliminary testing
- Verify medical and vision insurances
- Effectively communicate with patients, doctors, and managers
- Answer inquiries through phone, email, and in-person requests
- Provide exceptional customer service during every patient encounter (in person or via phone)
- Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
- Anticipate Physician needs to facilitate the flow of the clinic
- Practice urgency at all times with patient’s time, as well as doctor’s time and schedule
- Comply with all company policies and procedures, including HIPAA
- Verify patient’s information by interviewing patient
- Record patient’s medical history and current medications and confirm purpose of visit
- Record all data in the patient's Electronic Medical Record (EMR)
- Check condition of patient's eyes by observing pupils, muscles, visual acuity, and extraocular movements
- Perform dilation, refraction, pressures, and a variety of diagnostic tests including visual fields, OCT, GDX, IOL master, auto refractor and topography
- Prepare patients for treatments and minor procedures; measure and record vital signs (blood pressure, pulse, and respiration rate) as required
- Open and close exam rooms as needed
- Keep examination, treatment, laser and any other assigned rooms cleaned and stocked with supplies, and keep drug count up to date.
- Perform general office duties and cleaning as assigned by manager
Benefits
- Full Benefits Package - Medical, Vision, Dental and Life Insurance
- 401k + Employer Matching
- Paid Time Off (PTO) and Paid Holidays
- Paid Maternity Leave
- Employee Discounts
- Eyecare Certification Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
