Medical Assistant, Ophthalmology

Eye Care Partners•Louisville, KY

5d•Onsite

About The Position

EyeCare Partners is hiring a Medical Assistant (Ophthalmic Technician) for Bennett & Bloom Eye Centers in Louisville, Kentucky. The role supports an ophthalmologist by providing patient care and conducting initial testing before examinations. Training is provided, and prior medical or eyecare experience is not required. Travel to other offices may be needed, with mileage reimbursement provided. Shifts fall within the offices’ Monday–Friday operating hours of 7 a.m. to 7 p.m.; employees may occasionally need to work earlier or later. The position requires a commitment to work over 40 hours when needed to meet business needs. The technician helps facilitate patient flow, performs preliminary testing, verifies medical and vision insurance, communicates with patients and staff, and responds to inquiries. Duties also include updating electronic medical records, taking medical histories, conducting diagnostic tests, and handling general office tasks and cleaning assigned by the manager. The role requires reliable transportation for travel between work locations.

Requirements

High school diploma or GED.
Favorable background check result.
Basic computer skills.
Strong customer service skills.
Desire to learn and grow.
At least one year of related experience and/or training, or an equivalent combination of education and experience.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Reliable transportation that allows travel to multiple work locations with minimal notice.
Ability to work over 40 hours when needed to meet business needs.
Ability to lift, carry, push, and pull items weighing up to 25 pounds.
Strong fine motor skills and full use of hands for grasping, writing or typing, and using technology.
Visual and auditory acuity, including color vision, depth perception, peripheral vision, and ability to adjust focus.
Ability to perform frequent walking, sitting, and standing, and regular bending, stooping, and reaching.
Ability to create a positive work environment and interact courteously and professionally with employees at all levels.
Ability to adapt to and accept change and take initiative in accomplishing practice goals.

Nice To Haves

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification is preferred but not required.
Working knowledge of eye anatomy, diseases, symptoms, and ocular medications.

Responsibilities

Facilitate patient flow.
Assist the doctor with preliminary testing.
Verify medical and vision insurance.
Communicate effectively with patients, doctors, and managers.
Answer inquiries by phone, email, and in person.
Provide exceptional customer service in person and by phone; greet patients promptly and thank them when they leave.
Respect patients’ time and the doctor’s schedule by practicing urgency.
Follow company policies and procedures, including HIPAA.
Interview patients to verify information, record medical history and current medications, and confirm the purpose of the visit.
Record patient data in the electronic medical record (EMR).
Assess eye condition by observing pupils, muscles, visual acuity, and extraocular movements.
Perform dilation, refraction, pressure testing, and diagnostic tests including visual fields, OCT, GDX, IOL master, autorefractor, and topography.
Perform general office duties and cleaning as assigned by the manager.
Travel to other offices as needed.