Medical Assistant - Orthopedic Surgery

Health First Careers•Viera West, FL

About The Position

The Certified Medical Assistant provides whole-person care throughout all aspects of an office visit, including intake, test results, screenings, laboratory work, medication administration, and closure of care gaps. The role delivers patient-centered customer service to patients, families, and other care providers. The Medical Assistant prepares and supports patient examinations, performs point-of-care testing and specimen collection, administers medications as ordered, tracks and communicates results, and documents care in the Electronic Medical Record. The position also supports patient flow and may provide coverage for other departmental needs, including registration, payment collection, checkout, and appointment scheduling. The role follows applicable office procedures, infection-prevention practices, OSHA standards, and HIPAA privacy regulations. This is a full-time position with scheduled hours of 8:00 a.m. to 4:30 p.m.

Requirements

High school diploma or equivalent.
Technical diploma in Medical Assisting, or—without a technical diploma—at least six additional months of related clinical experience in lieu of education.
American Heart Association Basic Life Support (AHA BLS) Healthcare Provider Completion Card before the start date and maintained thereafter.
Current Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification from an accepted organization: AAMA, AMT, NHA, NCCT, ARMA, NAHP, or AMCA.
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Ability to pass colorblind testing for point-of-care tests requiring color change.
Strong customer service skills, including knowledge of recovery techniques.
Knowledge of medical terminology.
Ability to assist more than one provider at a time.
For hires into the Memory Disorder Clinic or Health First Aging, satisfy the State of Florida Agency for Health Care Administration Level 2 background screening.

Responsibilities

Prepare and perform point-of-care tests, including urine dipstick and blood glucose testing.
Complete clinical intake, including vital signs, medical, surgical, and social histories, and verification of current medications.
Arrange and administer medications as ordered by the provider, following the six rights of medication administration, and complete related documentation and coding. Ensure controlled substances, insulin, and allergy doses are checked by an LPN, RN, or licensed practitioner.
Stock and order supplies, maintain equipment, and coordinate medical supply ordering with the site manager.
Prepare patients for examinations and make pre-work available to the provider, including notes, diagnostic test results, and imaging.
Perform point-of-care testing and collect specimens as directed by the provider.
Track and communicate laboratory and diagnostic study results to patients as directed by the provider, and communicate abnormal findings to licensed practitioners with accurate documentation.
Follow safety processes and policies, including infection prevention, maintaining clean equipment and environments, and documenting adverse events, infection control, and quality control measures as required.
Provide customer service to patients, families, and other care providers while complying with office policies, OSHA standards, and HIPAA privacy regulations.
Maintain patient flow after check-in and discuss patient flow with the licensed practitioner according to urgency and daily patient load.
Provide coverage in other Health First Medical Group or office areas as needed, including patient registration, payment collection, checkout, and appointment scheduling.
Answer internal and external calls and direct messages to appropriate individuals; ensure documentation is complete in the Electronic Medical Record; and act as a liaison between support services and clinical divisions.
Provide customer follow-up and education to support patient participation in care, adapting communication to individual needs, expectations, age, and culture.