Center Care Team - Medical Assistant

ArchWell Health • Tucson, AZ

2d

About The Position

The Medical Assistant (MA) supports the primary care provider (PCP) and helps ensure efficient, compassionate care for ArchWell Health members. The MA works collaboratively with the care team to greet and room members, assess health conditions, and perform routine diagnostic testing during appointments. A Medical Assistant in this role may be asked to provide coverage at centers other than their primary center.

ArchWell Health provides primary care focused on older adults, emphasizing strong provider-patient relationships, routine wellness, preventive care, and an accessible, welcoming community. The organization’s care model is intended to help members stay healthy, engaged, and well after age 60.

Requirements

• High school diploma or equivalent (GED).
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, such as foreign-trained physician or paramedic training.
• At least 1 year of work experience as a Medical Assistant.
• BLS for Healthcare Providers certification.
• Experience with EClinical Works or a similar electronic medical record system.
• High emotional intelligence and integrity, with a driven and focused work ethic.
• Ability to work independently, think creatively, and work effectively with people across seniority levels and diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
• Strong communication and customer-service orientation.
• Critical reasoning, decision-making, and problem-solving skills, including the ability to analyze situations, determine risks, prevent future issues, and resolve recurring defects.
• Experience with claims or quality reports and analytical software packages.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
• Ability to travel occasionally for company meetings.
• Commitment to embodying ArchWell Health’s values: compassion, excellence, trust, respect, resilience, and doing the right thing.

Nice To Haves

• At least 6 months of phlebotomy experience.
• Experience working with geriatric patients.

Responsibilities

• Conduct patient intake, including measuring and recording vital signs, interviewing patients, and recording medical histories.
• Perform examinations and routine screenings, making sure patients are informed and their questions and concerns are addressed.
• Listen and engage with patients throughout appointments and report needs or changes in condition to the PCP, specialists, or other clinical personnel.
• Support a positive patient experience by processing patient phone messages, returning calls, routing calls to appropriate team members, and calling patients to obtain and relay information for the physician.
• Change dressings, apply bandages, remove sutures, and perform other first aid procedures under physician supervision.
• Use CPR skills when necessary.
• Follow OSHA safety standards and maintain accurate, legal, and ethical documentation.
• Provide health coaching to an assigned group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.
• Provide coverage outside the primary center when requested.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED