Center Care Team - Medical Assistant

ArchWell Health • Ferguson, MO

5d

About The Position

The Medical Assistant (MA) supports the primary care provider (PCP) and helps ensure efficient, compassionate care for ArchWell Health members. MAs work collaboratively with care-team colleagues to greet and room members, assess health conditions, and perform routine diagnostic testing during appointments. The role also includes supporting a positive patient experience, documenting care accurately, and helping coordinate members’ needs with the broader healthcare delivery system.

ArchWell Health focuses on primary care for adults age 60 and older, emphasizing strong provider-patient relationships, routine wellness, prevention, and an accessible, community-oriented care setting.

Requirements

• High school diploma or equivalent (GED).
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training.
• At least 1 year of work experience as a Medical Assistant.
• BLS for Healthcare Providers certification.
• Ability to travel occasionally for company meetings.
• Emotional intelligence, integrity, a driven and focused work ethic, and the ability to work independently and think creatively.
• Ability to work effectively with people of varying seniority and from diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
• Strong communication and customer-service orientation.
• Critical reasoning, decision-making, and problem-solving skills, including the ability to analyze situations, assess risks, prevent future issues, and resolve recurring defects.
• Experience with claims or quality reports and analytical software packages.
• Proficiency with Microsoft Office products, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
• Experience with EClinical Works or a similar electronic medical record system.

Nice To Haves

• At least 6 months of phlebotomy experience.
• Experience working with geriatric patients.

Responsibilities

• Conduct patient intake, including measuring and recording vital signs, interviewing patients, and documenting medical histories.
• Perform examinations and routine screenings, and ensure patients understand procedures and have their questions and concerns addressed.
• Listen and engage with patients during appointments, reporting needs or changes in patient condition to the PCP, specialists, or other clinical personnel.
• Support patient experience by processing patient phone messages, returning calls, routing calls to appropriate team members, and contacting patients to obtain or relay information for the physician.
• Change dressings, apply bandages, remove sutures, and perform other first-aid procedures under physician supervision; use CPR skills when necessary.
• Follow OSHA safety standards and maintain accurate, legal, and ethical documentation.
• Provide health coaching to an assigned group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.
• Demonstrate ArchWell Health’s values: compassion, excellence, trust, respect, resilience, and doing the right thing.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED