Center Care Team - Medical Assistant

ArchWell Health • Independence, MO

5d

About The Position

The Medical Assistant (MA) supports the primary care provider (PCP) and helps ensure efficient, compassionate care for ArchWell Health members. Working collaboratively with the care team, the MA greets and rooms members, assists with assessing their health, and performs routine diagnostic testing during appointments. The position focuses on patient experience, communication, accurate documentation, and coordination with other clinical personnel. The MA also provides health coaching to a defined group of patients and follows up with coached patients through weekly calls.

Requirements

• High school diploma or GED.
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, such as foreign-trained physician or paramedic training.
• At least 1 year of work experience as a Medical Assistant.
• BLS for Healthcare Providers certification.
• Experience with EClinical Works or a similar electronic medical record system.
• Strong emotional intelligence and integrity, with a driven and focused work ethic.
• Ability to work independently, think creatively, and work effectively with people across seniority levels and diverse groups, including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
• Strong communication and customer-service orientation.
• Critical reasoning, decision-making, and problem-solving skills to assess situations, determine risks, prevent future issues, and resolve recurring defects.
• Experience with claims and quality reports and analytical software packages.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
• Ability to travel occasionally for company meetings.

Nice To Haves

• At least 6 months of phlebotomy experience.
• Experience working with geriatric patients.

Responsibilities

• Conduct patient intake, including measuring and recording vital signs, interviewing patients, and taking medical histories.
• Perform examinations and routine screenings, ensuring patients are informed and that their questions and concerns are addressed.
• Listen and engage with patients throughout appointments and report needs or changes in their condition to the PCP, specialists, and other clinical personnel.
• Support a positive patient experience by processing patient phone messages, returning calls, routing calls to appropriate team members, and contacting patients to obtain or relay information for the physician.
• Change dressings, apply bandages, remove sutures, perform other first-aid procedures, and use CPR skills when necessary, under physician supervision.
• Comply with OSHA safety standards and maintain accurate, legal, and ethical documentation.
• Provide health coaching to an assigned group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED