Center Care Team - Medical Assistant

ArchWell Health • Kansas City, MO

8d

About The Position

The Medical Assistant (MA) supports the primary care provider (PCP) and helps ensure efficient, compassionate care for ArchWell Health members. The MA works collaboratively with the care team to greet and room members, assess health conditions, and perform routine diagnostic testing during appointments. The role focuses on supporting older adults through accessible, relationship-centered primary care and coordinating care with the broader healthcare delivery system.

The MA conducts patient intake, takes and records vital signs and medical histories, performs routine examinations and screenings, communicates patient needs and changes in condition to the appropriate clinical personnel, and supports patient experience through phone-message processing and follow-up. Under physician supervision, the MA also performs basic clinical procedures, maintains accurate documentation and OSHA compliance, and provides health coaching with weekly follow-up calls to assigned patients.

Requirements

• High school diploma or GED.
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training.
• At least 1 year of work experience as a Medical Assistant.
• BLS for Healthcare Providers certification.
• Experience with EClinical Works or a similar electronic medical record system.
• Strong communication and customer-service orientation.
• Ability to work effectively with people across levels and with diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
• Emotional intelligence, integrity, a driven work ethic, and the ability to work independently and creatively.
• Critical reasoning, decision-making, and problem-solving skills, including the ability to analyze situations, assess risks, prevent future issues, and resolve recurring defects.
• Experience with claims and quality reports and analytical software packages.
• Proficiency in Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, as well as other word-processing, spreadsheet, database, email, and presentation software.
• Ability to travel occasionally for company meetings.
• Commitment to modeling ArchWell Health’s values: compassion, excellence, trust, respect, resilience, and doing the right thing.

Nice To Haves

• At least 6 months of phlebotomy experience.
• Experience working with geriatric patients.

Responsibilities

• Conduct patient intake, including measuring and recording vital signs, interviewing patients, and documenting medical history.
• Perform examinations and routine screenings, explain procedures, and address patients’ questions and concerns.
• Listen and engage with patients throughout appointments and report needs or changes in condition to PCPs, specialists, or other clinical personnel.
• Support patient experience by processing phone messages, returning calls, routing calls, and contacting patients to obtain or relay information for the physician.
• Change dressings, apply bandages, remove sutures, and perform other first-aid procedures under physician supervision; use CPR skills when necessary.
• Follow OSHA safety standards and maintain accurate, legal, and ethical documentation.
• Provide health coaching to an assigned group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED