Center Care Team - Medical Assistant

ArchWell Health • Ferguson, MO

8d

About The Position

The Medical Assistant (MA) supports the primary care provider (PCP) in day-to-day clinical work and helps ensure efficient, compassionate care for ArchWell Health members. Working collaboratively with the care team, the MA greets and rooms members, helps assess their health conditions, and performs routine diagnostic testing during appointments.

The role includes patient intake, vital-sign measurement, interviews, medical-history collection, routine screenings, and communicating patient needs or changes in condition to the PCP and other clinical personnel. The MA also supports patient experience through follow-up calls, health coaching, phone-message processing, and other clinical tasks performed under physician supervision. The position requires accurate and compliant documentation and adherence to OSHA safety standards.

Requirements

• High school diploma or equivalent (GED).
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, such as foreign-trained physician or paramedic training.
• At least 1 year of work experience as a Medical Assistant.
• BLS for Healthcare Providers certification.
• Experience with EClinical Works or a similar electronic medical record (EMR) system.
• Strong communication and customer-oriented skills.
• Ability to work effectively with people of varied seniorities and diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
• Excellent critical reasoning, decision-making, and problem-solving skills, including the ability to analyze situations, determine risks, prevent future issues, and resolve recurring defects.
• Experience with claims/quality reports and analytical software packages.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
• Ability to travel occasionally for company meetings.
• High emotional intelligence and integrity, a driven and focused work ethic, self-direction, creativity, and the ability to work effectively.
• Embody ArchWell Health’s values: compassion, excellence, trust, respect, resilience, and doing the right thing.

Nice To Haves

• At least 6 months of phlebotomy experience.
• Experience working with geriatric patients.

Responsibilities

• Conduct patient intake, measure and record vital signs, interview patients, and collect medical histories.
• Perform examinations and routine screenings, keeping patients informed and addressing their questions and concerns about procedures.
• Listen and engage with patients throughout appointments and report needs or changes in patient conditions to the PCP, specialists, or other clinical personnel.
• Support the patient experience by processing phone messages, returning calls, routing calls to appropriate team members, and contacting patients to obtain and relay information for the physician.
• Change dressings, apply bandages, remove sutures, and perform other first-aid procedures under physician supervision.
• Use CPR skills when necessary.
• Follow OSHA safety standards and maintain accurate, legal, and ethical documentation.
• Provide health coaching to an assigned group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED