Center Care Team - Medical Assistant

ArchWell Health • Mesa, AZ

7d

About The Position

The Medical Assistant (MA) supports the primary care provider (PCP) and helps ensure efficient, compassionate care for ArchWell Health members. MAs work collaboratively with the care team to greet and room members, assist with assessing health conditions, and perform routine diagnostic testing during appointments. The role also includes patient intake, health coaching, follow-up calls, and coordination of care with other clinical personnel.

Requirements

• High school diploma or GED required.
• At least 1 year of work experience as a Medical Assistant.
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training required.
• BLS for Healthcare Providers certification required.
• Experience with EClinicalWorks or a similar electronic medical record (EMR) system.
• Strong communication skills and a customer-oriented approach.
• Ability to work effectively with people of varied seniority and diverse populations, including staff, providers, members, family members, insurers, vendors, and market leadership.
• Strong critical reasoning, decision-making, and problem-solving skills, including the ability to assess risk and resolve recurring issues.
• Experience with claims or quality reports and analytical software packages.
• Proficiency in Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
• Ability to travel occasionally for company meetings.
• Emotional intelligence, integrity, a driven and focused work ethic, self-direction, creativity, and the ability to work effectively.

Nice To Haves

• Six or more months of phlebotomy experience is highly desired.
• Experience working with geriatric patients.
• Ability to embody ArchWell Health’s values: be compassionate, strive for excellence, earn trust, show respect, stay resilient, and always do the right thing.

Responsibilities

• Conduct patient intake, measure and record vital signs, interview patients, and gather medical histories.
• Perform examinations and routine screenings, keeping patients informed and addressing questions or concerns about procedures.
• Listen and engage with patients throughout appointments, and report needs or changes in patient condition to the PCP, specialists, or other clinical personnel.
• Support the patient experience by processing phone messages, returning calls, routing calls to appropriate team members, and contacting patients to obtain and relay information for the physician.
• Change dressings, apply bandages, remove sutures, and perform other first-aid procedures under physician supervision; use CPR skills when necessary.
• Follow OSHA safety standards and maintain accurate, legal, and ethical documentation.
• Provide health coaching to an assigned group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.
• Travel occasionally for company meetings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED