Medical Assistant (MA) - Urgent Care

ConvenientMD • Bangor, ME

11d • Onsite

About The Position

At ConvenientMD, Medical Assistants help deliver high-quality patient care, assist healthcare providers, and support smooth clinic operations. The role involves interacting with patients, assisting with clinical procedures and documentation, administering medications where permitted, and coordinating care with the clinical team. The position requires flexibility for 12-hour shifts, including nights, weekends, and holidays, and may require travel to other clinics or training locations within a one-hour commute.

Requirements

• High school diploma or GED.
• Medical Assistant certification and at least one year of experience, or two years of experience working as a Medical Assistant.
• Current Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts. Full-time schedules require three shifts per week and at least four Saturday or Sunday shifts per month; part-time schedules require two shifts per week and at least two Saturday or Sunday shifts per month; per-diem schedules require four shifts per month, ideally one each week.
• Flexibility to work nights, weekends, and holidays.
• Ability, if needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts, which may take place outside the primary clinic within a one-hour commute.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Strong written and verbal communication, relationship-building, and collaboration skills.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.
• Compassionate, patient-focused, proactive, trustworthy, and effective as a team collaborator.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Welcome and assist patients, answer questions, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions, and offer guidance on lifestyle modifications, preventive care, and follow-up care.
• Conduct preliminary patient evaluations to triage patients and determine the urgency of their medical needs.
• Take vital signs and medical histories, perform phlebotomy, and assist with minor medical procedures.
• Accurately document patient information in electronic health records in compliance with privacy regulations.
• In New Hampshire and Maine only, administer prescription medications under the supervision and direction of licensed healthcare providers, following applicable regulations and accurate medication preparation and administration techniques.
• Coordinate patient care with clinical team members and communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge when needed.
• Welcome and support the training of new clinic team members.
• Work required 12-hour shifts, including nights, weekends, holidays, and shifts at other clinic locations or training sites when required.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employee discounts on services and products such as hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED