Center Care Team - Medical Assistant

ArchWell Health • Phoenix, AZ

13d

About The Position

The Medical Assistant (MA) supports the primary care provider (PCP) and helps ensure efficient, compassionate care for ArchWell Health members. Working collaboratively with the care team, the MA greets and rooms members, assists in assessing their health conditions, and performs routine diagnostic testing during appointments. A Medical Assistant-Float may be asked to provide coverage outside their primary center.

The role includes conducting patient intake, measuring and recording vital signs, interviewing patients, documenting medical histories, performing examinations and routine screenings, and keeping patients informed about procedures. The MA listens and engages with patients throughout appointments and reports needs or changes in condition to the PCP, specialists, and other clinical personnel. The position also supports patient communications, performs certain procedures under physician supervision, maintains compliant documentation, and provides health coaching and follow-up to a defined group of patients.

Requirements

• High school diploma or GED required.
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training required.
• At least 1 year of work experience as a Medical Assistant.
• BLS for Healthcare Providers required.
• Experience with EClinical Works or a similar electronic medical record (EMR) system.
• High degree of emotional intelligence and integrity, with a driven and focused work ethic.
• Ability to work independently, think creatively, and work effectively.
• Ability to work effectively with people of varying seniority and diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
• Strong communication and customer-oriented skills.
• Critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, prevent future issues, and resolve recurring defects.
• Experience with claims and quality reports and analytical software packages.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, as well as other word-processing, spreadsheet, database, email, and presentation software.
• Ability to travel occasionally for company meetings.

Nice To Haves

• At least 6 months of phlebotomy experience is highly desired.
• Experience working with geriatric patients.
• Comparable healthcare vocational training such as foreign-trained physician or paramedic training, where applicable.

Responsibilities

• Conduct patient intake, measure and record vital signs, interview patients, and document medical histories.
• Perform examinations and routine screenings, inform patients about procedures, and address their questions and concerns.
• Listen and engage with patients throughout appointments, reporting their needs and changes in condition to the PCP, specialists, and other clinical personnel.
• Focus on patient experience when handling phone messages, returning calls, routing calls to appropriate team members, and contacting patients to obtain and relay information for the physician.
• Change dressings, apply bandages, remove sutures, and perform other first aid procedures under physician supervision; use CPR skills when necessary.
• Ensure compliance with OSHA safety standards and maintain accurate, legal, and ethical documentation.
• Provide health coaching to a defined group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.
• Provide coverage outside the primary center when asked, if working as a Medical Assistant-Float.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED