Center Care Team - Medical Assistant

ArchWell Health • Sun City, AZ

7d

About The Position

The Medical Assistant (MA) is a key member of ArchWell Health’s clinical care team, supporting the primary care provider (PCP) and helping ensure efficient, compassionate care for members. The MA greets and rooms members, assists with assessments and routine diagnostic testing, and works collaboratively with teammates. A Medical Assistant-Float may be asked to provide coverage outside their primary center.

The role also includes patient health coaching, follow-up calls, and coordination of patient needs with PCPs, specialists, and other clinical personnel. ArchWell Health focuses on primary care for adults over age 60, with an emphasis on wellness, prevention, and strong provider-patient relationships.

Requirements

• High school diploma or GED.
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, such as foreign-trained physician or paramedic training.
• At least 1 year of work experience as a Medical Assistant.
• BLS for Healthcare Providers certification.
• High degree of emotional intelligence and integrity, with a driven and focused work ethic.
• Ability to work independently, think creatively, and work effectively.
• Ability to work effectively with people of varying seniorities and diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
• Strong communication and customer-service orientation.
• Critical reasoning, decision-making, and problem-solving skills, including the ability to analyze situations, determine risks, prevent future issues, and resolve recurring defects.
• Experience with claims and quality reports and analytical software packages.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, as well as other word-processing, spreadsheet, database, email, and presentation software.
• Ability to travel occasionally for company meetings.
• EClinical Works or similar EMR experience.

Nice To Haves

• At least 6 months of phlebotomy experience.
• Experience working with geriatric patients.

Responsibilities

• Conduct patient intake, measure and record vital signs, interview patients, and document medical histories.
• Perform examinations and routine screenings, explain procedures, and address patients’ questions and concerns.
• Listen and engage with patients throughout appointments, and report needs or changes in condition to PCPs, specialists, and other clinical personnel.
• Support a positive patient experience by processing patient phone messages, returning calls, routing calls to appropriate team members, and contacting patients to obtain or relay information for physicians.
• Change dressings, apply bandages, remove sutures, and perform other first-aid procedures under physician supervision; use CPR skills when necessary.
• Follow OSHA safety standards and maintain accurate, legal, and ethical documentation.
• Provide health coaching to a defined group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.
• Provide coverage outside the primary center when working as a Medical Assistant-Float.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED