Center Care Team - Medical Assistant

ArchWell Health • Surprise, AZ

8d

About The Position

The Medical Assistant (MA) supports the primary care provider (PCP) and helps ensure efficient, compassionate care for ArchWell Health members. Working collaboratively with the care team, the MA greets and rooms members, assists in assessing their health conditions, and performs routine diagnostic testing during appointments. A floating MA may be asked to provide coverage outside their primary center.

The role includes patient intake, vital-sign measurement and documentation, interviews and medical-history collection, examinations and routine screenings, and communication with patients about procedures. The MA listens to patients and reports needs or changes in condition to the PCP, specialists, or other clinical personnel. The position also supports patient communications, performs certain first-aid procedures under physician supervision, maintains compliant documentation and safety practices, and provides health coaching and follow-up calls to an assigned group of patients.

ArchWell Health provides value-based primary care focused on adults over age 60, with an emphasis on prevention, wellness, and strong provider-patient relationships. The organization describes its values as compassion, excellence, trust, respect, resilience, and doing the right thing.

Requirements

• High school diploma or equivalent (GED).
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, such as foreign-trained physician or paramedic training.
• At least 1 year of work experience as a Medical Assistant.
• BLS for Healthcare Providers certification.
• Experience with EClinical Works or a similar electronic medical record (EMR) system.
• Emotional intelligence, integrity, a driven and focused work ethic, and the ability to work effectively and think creatively as a self-starter.
• Ability to work effectively with people of varied seniorities and diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
• Strong communication and customer-oriented skills.
• Critical reasoning, decision-making, and problem-solving skills to analyze situations, assess risks, prevent future issues, and resolve recurring defects.
• Experience with claims/quality reports and analytical software packages.
• Proficiency in Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.

Nice To Haves

• At least 6 months of phlebotomy experience is highly desired.
• Experience working with geriatric patients.

Responsibilities

• Conduct patient intake, including measuring and recording vital signs, interviewing patients, and obtaining medical histories.
• Perform examinations and routine screenings, and ensure patients are informed and have their questions and concerns addressed about procedures.
• Listen and engage with patients throughout appointments, reporting their needs or changes in condition to the PCP, specialists, and/or other clinical personnel.
• Focus on patient experience when handling patient phone messages, returning calls, routing calls to appropriate team members, and calling patients to obtain and relay information for the physician.
• Change dressings, apply bandages, remove sutures, and perform other first-aid procedures under physician supervision; use CPR skills when necessary.
• Comply with OSHA safety standards and maintain accurate, legal, and ethical documentation.
• Provide health coaching to an assigned group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.
• Provide coverage outside the primary center when asked.
• Travel occasionally for company meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED