Center Care Team - Medical Assistant

ArchWell Health • Sun City, AZ

8d

About The Position

The Medical Assistant (MA) supports the primary care provider (PCP) and clinical care team in delivering compassionate, efficient primary care and coordinating member care with the broader healthcare delivery system. The MA greets and rooms members, helps assess their health conditions, and performs routine diagnostic testing during appointments. The MA-Float may be asked to provide coverage outside their primary center.

ArchWell Health provides value-based primary care focused on older adults, emphasizing strong provider-patient relationships, routine wellness, and helping members stay healthy and engaged. Care is delivered at neighborhood centers designed to be comfortable and accessible.

Requirements

• High school diploma or equivalent (GED).
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training.
• At least 1 year of work experience as a Medical Assistant.
• BLS for Healthcare Providers certification.
• Experience with EClinical Works or a similar EMR.
• Strong emotional intelligence, integrity, and work ethic.
• Ability to work independently, think creatively, and work effectively.
• Ability to work effectively with staff, providers, members, family members, insurance carriers, vendors, and market leadership across diverse populations and seniority levels.
• Strong communication and customer-service orientation.
• Critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, prevent future issues, and resolve recurring defects.
• Experience with claims/quality reports and analytical software packages.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
• Ability to travel occasionally for company meetings.
• Embody and role-model ArchWell Health’s values: compassion, excellence, trust, respect, resilience, and doing the right thing.

Nice To Haves

• At least 6 months of phlebotomy experience.
• Experience working with geriatric patients.

Responsibilities

• Conduct patient intake, measure and record vital signs, interview patients, and collect medical histories.
• Perform examinations and routine screenings, explain procedures, and address patients’ questions and concerns.
• Listen and engage with patients throughout appointments and report needs or changes in condition to the PCP, specialists, or other clinical personnel.
• Support a positive patient experience, process patient phone messages, return calls, route calls to appropriate team members, and contact patients to obtain or relay information for the physician.
• Change dressings, apply bandages, remove sutures, and perform other first-aid procedures under physician supervision; use CPR skills when necessary.
• Follow OSHA safety standards and maintain accurate, legal, and ethical documentation.
• Provide health coaching to a defined group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.
• Provide coverage outside the primary center when requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED