Center Care Team - Medical Assistant

ArchWell Health • Overland, MO

9d

About The Position

The Medical Assistant (MA) supports the primary care provider (PCP) day to day and helps ensure efficient, compassionate care for ArchWell Health members. Working collaboratively with the care team, the MA greets and rooms members, assists in assessing health conditions, and performs routine diagnostic testing during appointments. The role emphasizes patient experience, communication, accurate documentation, and coordination with the broader healthcare delivery system.

The MA also provides health coaching to a defined group of patients, supports healthy lifestyle choices, and follows up with coached patients through weekly calls. ArchWell Health focuses on primary care for adults over age 60, with an emphasis on wellness, prevention, and accessible neighborhood centers.

Requirements

• High school diploma or equivalent (GED).
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, such as foreign-trained physician or paramedic training.
• At least 1 year of work experience as a Medical Assistant.
• BLS for Healthcare Providers certification.
• Experience with EClinical Works or a similar electronic medical record (EMR) system.
• High emotional intelligence and integrity, with a driven and focused work ethic.
• Ability to work independently, think creatively, and work effectively with staff, providers, members, family members, insurance carriers, vendors, and market leadership.
• Strong communication and customer-service orientation.
• Critical reasoning, decision-making, and problem-solving skills, including the ability to analyze situations, determine risks, prevent future issues, and resolve recurring defects.
• Experience with claims/quality reports and analytical software packages.
• Proficiency in Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
• Ability to travel occasionally for company meetings.
• Embodies ArchWell Health’s values: compassion, striving for excellence, earning trust, showing respect, resilience, and always doing the right thing.

Nice To Haves

• At least 6 months of phlebotomy experience.
• Experience working with geriatric patients.

Responsibilities

• Conduct patient intake, including measuring and recording vital signs, interviewing patients, and documenting medical history.
• Perform examinations and routine screenings, informing patients about procedures and addressing their questions and concerns.
• Listen and engage with patients throughout appointments, and report patient needs or changes in condition to the PCP, specialists, and other clinical personnel.
• Support a positive patient experience by processing and returning patient phone messages, routing calls to appropriate team members, and calling patients to obtain and relay information for the physician.
• Change dressings, apply bandages, remove sutures, and perform other first aid procedures under physician supervision; use CPR skills when necessary.
• Comply with OSHA safety standards and maintain accurate, legal, and ethical documentation.
• Provide health coaching to a defined group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.
• Travel occasionally for company meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED