Center Care Team - Medical Assistant

ArchWell Health • Phoenix, AZ

7d

About The Position

The Medical Assistant (MA) supports the primary care provider’s day-to-day work and helps ensure efficient, compassionate care for ArchWell Health members. MAs work collaboratively with the care team to greet and room members, assess health conditions, and perform routine diagnostic testing during appointments. A Medical Assistant in a float role may be asked to provide coverage outside their primary center.

ArchWell Health provides value-based primary care focused on older adults, emphasizing strong provider-patient relationships, routine wellness, and helping members stay healthy and engaged. Care is delivered at neighborhood centers designed to be comfortable and accessible to seniors.

Requirements

• High school diploma or equivalent (GED).
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, such as foreign-trained physician or paramedic training.
• At least 1 year of work experience as a Medical Assistant.
• BLS for Healthcare Providers certification.
• Experience with eClinicalWorks or a similar electronic medical record system.
• Ability to travel occasionally for company meetings.
• Strong communication and customer-orientation skills.
• Ability to work effectively with people of varying seniority and diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
• Critical reasoning, decision-making, and problem-solving skills to analyze situations, assess risks, prevent future issues, and resolve recurring defects.
• Experience with claims or quality reports and analytical software packages.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, as well as other word-processing, spreadsheet, database, email, and presentation software.
• High emotional intelligence and integrity, a driven and focused work ethic, and the ability to work independently, think creatively, and work effectively.
• Embody ArchWell Health’s values: be compassionate, strive for excellence, earn trust, show respect, stay resilient, and always do the right thing.

Nice To Haves

• At least 6 months of phlebotomy experience.
• Experience working with geriatric patients.

Responsibilities

• Conduct patient intake, including measuring and recording vital signs, interviewing patients, and gathering medical history.
• Perform examinations and routine screenings, keeping patients informed and addressing questions and concerns about procedures.
• Listen and engage with patients throughout appointments and report needs or changes in condition to the PCP, specialists, or other clinical personnel.
• Support a positive patient experience by processing patient phone messages, returning calls, routing calls to appropriate team members, and contacting patients to obtain and relay pertinent information to the physician.
• Change dressings, apply bandages, remove sutures, perform other first-aid procedures, and use CPR skills when necessary, under physician supervision.
• Follow OSHA safety standards and maintain accurate, legal, and ethical documentation.
• Provide health coaching to a defined group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.
• Provide coverage outside the primary center when asked, if working in the MA-Float role.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED