Center Care Team - Medical Assistant

ArchWell Health • Milwaukee, WI

1d

About The Position

The Medical Assistant (MA) supports the primary care provider (PCP) in day-to-day clinical operations and helps ensure efficient, compassionate care for ArchWell Health members. The MA works collaboratively with the care team to greet and room members, assess health conditions, and perform routine diagnostic testing during appointments. The role also supports patient experience, clinical coordination, documentation, and health coaching.

ArchWell Health provides value-based primary care focused on prevention, wellness, and the health and engagement of adults over 60. Its neighborhood centers are designed to offer accessible, comfortable care and foster a wellness-focused community.

Requirements

• High school diploma or GED.
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training.
• At least 1 year of work experience as a Medical Assistant.
• BLS for Healthcare Providers certification.
• Experience with EClinical Works or a similar electronic medical record system.
• High emotional intelligence and integrity, with a driven and focused work ethic.
• Ability to work independently, think creatively, and work effectively.
• Ability to work effectively with people of varying seniority and diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
• Strong communication and customer-service orientation.
• Critical reasoning, decision-making, and problem-solving skills to analyze situations, assess risks, prevent future issues, and resolve recurring defects.
• Experience with claims or quality reports and analytical software packages.
• Proficiency in Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, as well as other word-processing, spreadsheet, database, email, and presentation software.
• Ability to travel occasionally for company meetings.
• Commitment to model ArchWell Health’s values: compassion, excellence, trust, respect, resilience, and doing the right thing.

Nice To Haves

• At least 6 months of phlebotomy experience.
• Experience working with geriatric patients.

Responsibilities

• Conduct patient intake, including measuring and recording vital signs, interviewing patients, and documenting medical history.
• Perform examinations and routine screenings, explain procedures, and address patients’ questions and concerns.
• Listen and engage with patients throughout appointments and report needs or changes in condition to the PCP, specialists, or other clinical personnel.
• Support patient experience by processing phone messages, returning calls, routing calls to appropriate team members, and contacting patients to obtain or relay information for the physician.
• Change dressings, apply bandages, remove sutures, perform other first-aid procedures, and use CPR skills when necessary, under physician supervision.
• Comply with OSHA safety standards and maintain accurate, legal, and ethical documentation.
• Provide health coaching to an assigned group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED