Center Care Team - Medical Assistant
About The Position
The Medical Assistant (MA) is a core member of ArchWell Health’s clinical care team, supporting the primary care physician (PCP) and helping ensure efficient, compassionate care for members. The MA works collaboratively with teammates to greet and room members, assist with assessments of their health conditions, and perform routine diagnostic testing during appointments. The role also includes health coaching for an assigned group of patients and follow-up calls to support healthy lifestyle choices. ArchWell Health provides value-based primary care for older adults, emphasizing strong provider-patient relationships, routine wellness, and accessible neighborhood centers. Its mission is to help seniors stay healthy, engaged, and supported through compassionate care.
Requirements
- High school diploma or GED.
- At least 1 year of work experience as a Medical Assistant.
- Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, such as foreign-trained physician or paramedic training.
- BLS for Healthcare Providers certification.
- Experience with EClinicalWorks or a similar electronic medical record system.
- High degree of emotional intelligence and integrity, with a driven and focused work ethic.
- Ability to work independently, think creatively, and work effectively with people of varying seniority and diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
- Strong communication and customer-oriented skills.
- Critical reasoning, decision-making, and problem-solving skills to analyze situations, assess risks, prevent future issues, and resolve recurring defects.
- Experience with claims and quality reports and analytical software packages.
- Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, as well as other word-processing, spreadsheet, database, email, and presentation software.
- Ability to travel occasionally for company meetings.
- Commitment to modeling ArchWell Health’s values: compassion, excellence, trust, respect, resilience, and doing the right thing.
Nice To Haves
- At least 6 months of phlebotomy experience.
- Experience working with geriatric patients.
Responsibilities
- Conduct patient intake, including taking and recording vital signs, interviewing patients, and collecting medical history.
- Perform examinations and routine screenings, informing patients about procedures and addressing their questions and concerns.
- Listen and engage with patients throughout appointments, and report needs or changes in condition to the PCP, specialists, or other clinical personnel.
- Prioritize the patient experience when processing phone messages, returning calls, routing calls to appropriate team members, and contacting patients to obtain or relay information for the physician.
- Under physician supervision, change dressings, apply bandages, remove sutures, perform other first aid procedures, and use CPR skills when necessary.
- Follow OSHA safety standards and maintain accurate, legal, and ethical documentation.
- Provide health coaching to an assigned group of patients and follow up with coached patients through weekly calls.
- Travel occasionally for company meetings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
