Center Care Team - Medical Assistant

ArchWell Health • Kansas City, MO

8d

About The Position

The Medical Assistant (MA) supports the primary care provider (PCP) and helps ensure efficient, compassionate care for ArchWell Health members. Working collaboratively with the care team, the MA greets and rooms members, assists with assessing their health conditions, and performs routine diagnostic testing during appointments. The role emphasizes patient experience, accurate documentation, and coordination with providers and other clinical personnel. MAs also provide health coaching to an assigned group of patients and follow up with coached patients through weekly calls.

Requirements

• High school diploma or equivalent (GED).
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training, such as foreign-trained physician or paramedic training.
• At least 1 year of work experience as a Medical Assistant.
• BLS for Healthcare Providers certification.
• High emotional intelligence and integrity, with a driven and focused work ethic.
• Ability to work independently, think creatively, and work effectively.
• Ability to work effectively with people of varied seniority and diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
• Strong communication and customer-oriented skills.
• Critical reasoning, decision-making, and problem-solving skills, including the ability to analyze situations, determine risks, prevent future issues, and resolve recurring defects.
• Experience with claims or quality reports and analytical software packages.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.

Nice To Haves

• At least 6 months of phlebotomy experience.
• Experience working with geriatric patients.
• Experience with eClinical Works or a similar EMR.

Responsibilities

• Conduct patient intake, including measuring and recording vital signs, interviewing patients, and collecting medical histories.
• Perform examinations and routine screenings, informing patients about procedures and addressing their questions and concerns.
• Listen and engage with patients throughout appointments, reporting needs and changes in patient conditions to the PCP, specialists, or other clinical personnel.
• Support a positive patient experience, including processing and returning phone messages, routing calls to appropriate team members, and calling patients to obtain and relay information to the physician.
• Change dressings, apply bandages, remove sutures, and perform other first-aid procedures under physician supervision; use CPR skills when necessary.
• Follow OSHA safety standards and maintain accurate, legal, and ethical documentation.
• Provide health coaching to a defined group of patients to support healthy lifestyle choices and follow up with them through weekly calls.
• Travel occasionally for company meetings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED