Medical Assistant (MA) - Urgent Care

ConvenientMD • Sutton, MA

20d

About The Position

ConvenientMD is hiring a Medical Assistant to support high-quality patient care and smooth clinic operations in an urgent care setting. The role involves engaging with patients, helping them understand their health and treatment, assisting providers with clinical care, maintaining electronic health records, and coordinating with the clinical team. Medical Assistants may also administer prescription medications under licensed-provider supervision in New Hampshire and Maine. The position requires 12-hour shifts, including regular weekend shifts, and flexibility to work nights and holidays. Travel may be required to other clinics within an hour of the primary clinic, including for training.

Requirements

• High school diploma or GED.
• Medical Assistant certification with at least one year of experience, or two years of experience working as a Medical Assistant.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts. Full-time availability requires three shifts per week, including at least four weekend shifts per month; part-time requires two shifts per week, including at least two weekend shifts per month; per diem requires four shifts per month, ideally one each week.
• Flexibility to work nights, weekends, and holidays.
• Ability, if needed, to work at least three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts, which may be outside the primary clinic but within a one-hour commute.
• Compassionate, authentic, and patient-focused approach.
• Proactive and confident written and verbal communication skills.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Ability to build and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative approach and ability to contribute to a strong team dynamic.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Welcome and assist patients, answer questions, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and possible adverse reactions.
• Offer guidance on lifestyle modifications, preventive healthcare, and follow-up care.
• Conduct preliminary patient evaluations to triage needs and determine urgency.
• Take vital signs, obtain medical histories, perform phlebotomy, and assist with minor medical procedures.
• Accurately document patient information in electronic health records while complying with privacy regulations.
• In New Hampshire and Maine, administer medications under the supervision and direction of licensed healthcare providers, following state requirements and proper preparation and administration techniques.
• Communicate patient information and updates to providers and other healthcare professionals, and coordinate patient care with the clinical team.
• Collaborate with providers on discharge plans and assist with discharge when needed.
• Welcome and support the training of new clinic team members.

Benefits

• Urgent care services at no cost to team members and their families.
• Health insurance, dental insurance, and vision insurance coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employee discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED