Medical Assistant (MA) - Urgent Care

ConvenientMD • Augusta, ME

5d • Onsite

About The Position

ConvenientMD is hiring a Medical Assistant to help deliver high-quality urgent care, support healthcare providers, and keep clinic operations running smoothly. The role focuses on patient interaction, clinical support, medication administration where permitted, and coordination with the clinical team.

The Medical Assistant welcomes patients, answers questions about their conditions and treatment, explains prescribed medications and potential reactions, and offers guidance on lifestyle changes, preventive care, and follow-up. Clinical duties include triaging patients, taking vital signs and medical histories, performing phlebotomy, assisting with minor procedures, and accurately maintaining electronic health records in compliance with privacy regulations. In New Hampshire and Maine, the Medical Assistant may administer prescription medications under the direction and supervision of licensed providers.

The position requires 12-hour shifts. Full-time employees work three shifts per week, including at least four weekend shifts per month. Part-time and per-diem schedules are also described in the posting. Employees must be flexible to work nights, weekends, and holidays, and may need to travel to other nearby clinics or training locations within a one-hour commute.

Requirements

• High school diploma or GED.
• Medical Assistant certification and at least one year of experience, or two years of experience working as a Medical Assistant.
• Current Basic Life Support certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts according to the applicable full-time, part-time, or per-diem schedule, including the required weekend shifts.
• Flexibility to work nights, weekends, and holidays.
• Ability, if needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts, which may be outside the primary clinic within a one-hour commute.
• Compassionate, authentic, and patient-focused approach.
• Proactive and confident written and verbal communication skills, including raising concerns and communicating directly and professionally.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative team-player approach.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Interact with patients professionally and warmly, answer inquiries, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medication dosage instructions and potential adverse reactions.
• Provide guidance on lifestyle modifications, preventive healthcare, and follow-up care; address patients’ questions and concerns.
• Conduct preliminary patient evaluations and triage to determine urgency of medical needs.
• Take vital signs and medical histories, perform phlebotomy, and assist with minor medical procedures.
• Document patient information accurately in electronic health records while following privacy regulations.
• In New Hampshire and Maine, administer prescription medications under licensed healthcare providers’ supervision and direction, following state regulations and appropriate preparation and administration techniques.
• Coordinate patient care with clinical team members and communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge when needed.
• Welcome and support the training of new clinic team members.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and discounts on hotels, travel, entertainment, restaurants, and other services and products.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED