Medical Assistant (MA) - Urgent Care

ConvenientMD • Pittsfield, MA

13d

About The Position

ConvenientMD is seeking a Medical Assistant to support high-quality patient care and smooth clinic operations in an urgent care setting. The role includes patient interaction and education, preliminary triage, basic clinical procedures, accurate electronic health record documentation, medication administration under provider supervision where permitted, and close coordination with the clinical team. The Medical Assistant may assist with discharge planning and help train new clinic team members.

The position requires 12-hour shifts. Full-time employees must work three shifts per week, including at least four weekend shifts per month. Part-time employees must work two shifts per week, including at least two weekend shifts per month. Per diem employees must work four shifts per month, ideally one per week. Flexibility to work nights, weekends, and holidays is required. The role may require travel to other nearby clinics and to training shifts.

Requirements

• High school diploma or GED.
• Medical Assistant certification and at least one year of experience, or two years of experience working as a Medical Assistant.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts and meet the applicable full-time, part-time, or per diem availability requirements.
• Flexibility to work nights, weekends, and holidays.
• Ability to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic if needed.
• Ability to travel for training shifts that may take place outside the primary clinic within a one-hour commute.
• Compassionate, authentic, patient-focused approach and ability to contribute to a welcoming, inclusive team environment.
• Proactive and confident written and verbal communication skills.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative approach and ability to contribute to a strong team dynamic.
• Proficiency with Microsoft Office Suite or related software, and ability to learn Experity and other business systems.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Engage with patients professionally, answer questions, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Provide guidance on lifestyle modifications, preventive healthcare, and follow-up care.
• Address patient questions and concerns to help them understand their health status and treatment options.
• Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
• Perform basic clinical procedures, including taking vital signs, obtaining medical histories, performing phlebotomy, and assisting with minor medical procedures.
• Accurately document patient information in electronic health records in compliance with privacy regulations.
• In New Hampshire and Maine only, administer prescription medications under the supervision and direction of licensed healthcare providers and in accordance with state regulations.
• Prepare and administer medications accurately, understanding dosages, routes, and potential side effects.
• Coordinate patient care and communicate patient information and updates with providers and other clinical team members.
• Collaborate with providers on discharge plans and assist with discharge when needed.
• Welcome and support the training of new clinic team members.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED