Medical Assistant (MA) - Urgent Care

ConvenientMD • Windham, NH

13d • Onsite

About The Position

At ConvenientMD, Medical Assistants help deliver high-quality patient care, assist healthcare providers, and support smooth clinic operations. The role involves engaging with patients, supporting clinical workflows, coordinating care with the clinical team, and helping train new team members. Medication administration is limited to prescription medications in New Hampshire and Maine and is performed under licensed providers’ supervision and direction.

The role requires 12-hour shifts. Full-time employees must work three shifts per week, including at least four Saturday or Sunday shifts per month. Part-time and per-diem scheduling options are also described in the posting. Employees must be flexible to work nights, weekends, and holidays, and may need to work at other nearby ConvenientMD locations or travel for training shifts.

Requirements

• High school diploma or GED.
• Medical Assistant certification with at least one year of experience, or two years of experience working as a Medical Assistant.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts; full-time schedule requires three shifts per week and at least four Saturday or Sunday shifts per month.
• Flexibility to work nights, weekends, and holidays.
• Ability to work at other ConvenientMD locations within a one-hour travel distance if needed, and to travel for training shifts within a one-hour commute.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.
• Strong written and verbal communication, collaboration, teamwork, patient focus, and professional communication skills.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Engage with patients professionally, address inquiries, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Provide guidance on lifestyle modifications, preventive healthcare, and follow-up care.
• Address patient questions and concerns about their health status and treatment options.
• Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
• Perform basic clinical procedures, including taking vital signs, obtaining medical histories, phlebotomy, and assisting with minor medical procedures.
• Document patient information accurately in electronic health records while complying with privacy regulations.
• In New Hampshire and Maine only, administer prescription medications under the supervision and direction of licensed healthcare providers and in accordance with applicable state regulations and guidelines.
• Prepare and administer medications accurately, considering dosages, routes, and potential side effects.
• Communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge as needed.
• Welcome and support the training of new clinic team members.
• Work 12-hour shifts according to the applicable full-time, part-time, or per-diem schedule, including required weekend shifts.
• Be flexible to work nights, weekends, and holidays.
• If needed, work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Travel for training shifts, which may be outside the primary clinic within a one-hour commute.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products such as hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED