Medical Assistant, CCMA, RMA - Full Time

HEALTHY COMMUNITY HEALTH CENTER•Harrisonburg, VA

5d•$18 - $21•Onsite

About The Position

Medical Assistants are vital members of the clinical care team at HCHC, supporting a safe patient-care environment and helping the health care team deliver efficient, patient-centered care. They support physicians, nurse practitioners, and physician assistants in achieving quality-of-care outcomes and patient-volume benchmarks. The role also supports HCHC’s NCQA Patient-Centered Medical Home recognition through professional practice, care coordination, ethical accountability, and protection of patient and staff confidentiality. Medical Assistants collect and document patient information, perform clinical tasks and procedures within their scope of practice, reinforce providers’ care plans, and communicate clearly with patients and caregivers. They help maintain clinic operations, including scheduling, room readiness, infection control, and accurate electronic medical records. The position requires collaboration with the clinical team and community partners, ongoing education, and responsiveness to changing patient and clinic needs. Travel to other HCHC locations may be required depending on patient and clinical needs.

Requirements

Current medical assistant certification or proof of completing and passing a medical assistant program.
Current CPR (BLS) certificate, which must remain up to date.
Demonstrated good internal and external customer-service skills.
Ability to advocate for patients and recommend support for special needs, including interpreter services, transportation barriers, medication assistance, outreach, and health education.
Ability to make sound judgments in demanding situations.
Ability to respond appropriately to frequent changes in duties and work volume.
Adequate hearing to perform essential duties, including auscultating blood pressure, reacting to alarms, and hearing soft voices.
Adequate speaking ability to communicate clearly with patients and staff, provide instructions and patient education, and relay information to personnel, patients, and families.
Ability to prioritize, use cognitive reasoning, and perform mathematical calculations for proper drug therapy.
Ability to provide emergency care using basic life support and automated defibrillator equipment when necessary.
Ability to lift or move up to 25 pounds and to bend, squat, sit, and stand as needed.
Ability to lift, carry, and handle equipment, supplies, and other work-site materials required by the position.
Ability to travel to other HCHC locations when patient and clinical needs require it.

Nice To Haves

Previous experience in a medical office setting is preferred but not required.

Responsibilities

Contribute to a healthy clinic team culture while recognizing the differing ethnic and cultural backgrounds of staff and patients.
Collect pertinent patient health-status data and understand age-specific information to support the clinical team, escalating concerns appropriately.
Administer ordered routine immunizations, therapeutic injections, medications, and skin tests under provider direction and HCHC protocols.
Document care appropriately according to current clinic protocols.
Measure and document vital signs, height, weight, allergies, demographics, and counseling, and inform practitioners of abnormal or emergent vital signs.
Assist with emergencies and demonstrate leadership during events according to clinic protocols.
Document patient medications and complete medication reconciliation in the electronic medical record (EMR).
Perform routine treatments, including inhalation therapy, dressing changes, and other procedures within the MA scope of practice as ordered by the provider.
Perform and assist with nursing visits under standing orders.
Assist providers with clinical procedures within the MA scope of practice.
Maintain accurate, complete, legible, and timely EMR documentation of clinical procedures and information supplied by patients or caregivers.
Reinforce providers’ plans of care and give patients clear, accurate information, confirming their understanding.
Use appropriate telephone etiquette and demonstrate knowledge of clinical procedures and standing orders.
Schedule routine wellness, follow-up, and chronic disease management visits according to clinic protocols.
Conduct daily and weekly environmental cleaning, restock examination rooms, manage care units, and perform monthly documented room inspections, removing expired items.
Protect patient dignity, confidentiality, and privacy and follow HIPAA guidelines.
Handle and dispose of biohazardous infectious waste correctly and comply with infection-control and safety procedures.
Observe and document patients’ responses to administered medications and treatments, and record information appropriate to the severity of illness or injury.
Provide educational resources to patients and families as appropriate.
Collaborate with insurance companies, community resources, and other partner organizations, consistent with HIPAA guidelines, to communicate care needs and support continuity of care.
Precept health-profession students when able without compromising patient care or significantly affecting productivity.
Participate actively in quality-improvement initiatives and new programs.
Assist with orienting new personnel when asked.
Complete required yearly competencies and pursue ongoing education consistent with the level and area of practice.
Perform other duties and responsibilities as assigned.