Medical Assistant, Ambulatory Float Pool - Per Diem

Boston Medical Center•Boston, MA

About The Position

The Medical Assistant supports clinical and administrative operations in ambulatory clinics under the direction and supervision of a licensed nurse or provider. The role participates in patient care, supports patient flow, collects and documents clinical information, prepares for visits, assists with procedures, and completes administrative duties such as registration, scheduling, insurance verification, and payment collection. The position is in the Ambulatory Float Pool and is per diem. Clinical duties include assisting with patient intake, vital signs, chart preparation, specimens, basic care, delegated technical procedures, and patient education. The Medical Assistant communicates findings and task status to the care team, responds to emergency situations within the scope of the role, maintains patient confidentiality, and follows infection-control, documentation, and other hospital standards. Depending on clinic needs and training, the role may assist with specialty procedures and related administrative activities. Administrative duties include maintaining accurate patient and clinic records, supporting registration and scheduling, verifying insurance and prior approvals, collecting payments, coordinating appointments and records, and helping maintain equipment, supplies, and logs. The position also adapts to changing clinic needs, supports colleagues and float-pool staff, participates in education and quality activities, and provides respectful, age-appropriate care.

Requirements

High school diploma or GED, plus at least one of the following: successful completion of a medical assistant program; successful completion of the second medical-surgical clinical rotation; or an equivalent combination of education and healthcare-related work experience.
At least two years of previous work experience in a clinical setting.
Must pass clinical competency testing.
Ability to effectively speak, read, and write English.
Ability to perform basic math and quantitative measurements.
Excellent customer service and courteous, professional communication skills with patients, the public, staff, agencies, and other contacts.
Organizational skills to set priorities and complete assigned work efficiently.
Ability to accurately interpret and use basic medical terminology and abbreviations.
Ability to work independently and make decisions based on department policies and established procedures.
Basic computer proficiency, including accessing, entering, and interpreting computerized information.
Ability to maintain strict confidentiality of sensitive information.

Responsibilities

Provide respectful, non-discriminatory patient care under the direction of a licensed nurse or provider.
Collaborate with the care team to prioritize assignments, communicate task completion and findings, and support patient flow.
Prepare for visits through chart review, identifying care needs, entering orders as directed, and preparing equipment and supplies.
Assist with patient intake, including identity checks, vital signs, histories, medication and allergy documentation, screening, and patient preparation.
Collect, label, and route specimens; perform delegated technical skills and basic care tasks within competency and role requirements.
Identify emergency or crisis situations and communicate them promptly to licensed personnel.
Assist licensed staff with minor procedures, wound care, and other clinic-specific activities as trained and authorized.
Complete visit-related tasks such as printing disposition forms and education materials and supporting prior authorization steps as directed.
Follow isolation, infection-control, equipment decontamination, documentation, and patient confidentiality requirements.
Maintain and restock equipment and supplies, monitor functionality, report problems, and prepare supply orders.
Use population health registries or other databases for preventive-care outreach and related documentation.
Perform ambulatory administrative functions, including registration, scheduling, collecting co-payments, and updating patient information.
Verify insurance coverage and prior approvals, inform patients of financial obligations, collect payments, and refer patients with financial concerns to appropriate staff.
Create, obtain, maintain, and distribute medical records; screen charts and coordinate with Medical Records regarding suspected duplicate records.
Use computer systems to enter and retrieve patient, billing, laboratory, and other clinic information and communicate findings to the care team.
Coordinate clinic correspondence, mail, cross-booking, rescheduling, charge codes, diagnosis codes, and equipment returns as assigned.
Support specialty procedures and associated administrative duties when trained, including maintaining procedure areas, equipment, inventory, and logs.
Adapt to changing clinic needs, assist other team members, coordinate breaks, and serve as a resource to float-pool staff.
Participate in staff meetings, quality improvement, education, competency maintenance, and required in-service activities.
Comply with hospital policies, professional conduct standards, patient rights, attendance and safety rules, and applicable regulations.