Medical Assistant, Ambulatory Float Pool - Per Diem

BMC Software•Boston, MA

2d•$24 - $29

About The Position

The Medical Assistant in the Ambulatory Float Pool provides clinical and administrative support in ambulatory settings. Under the direction and supervision of a licensed nurse or provider, the Medical Assistant participates in patient care in accordance with hospital policies, procedures, protocols, and standards of practice. Administrative work includes gathering patient registration information, scheduling appointments, verifying demographic and financial information, and helping facilitate patient flow. Clinical duties include preparing for visits, rooming patients, collecting and documenting relevant information and measurements, supporting providers and nurses with delegated procedures, communicating findings and patient status, collecting and handling specimens, maintaining equipment and supplies, and following infection-control and confidentiality requirements. The role also supports population-health outreach and may assist with specialized clinical activities after appropriate training. Clerical duties include registration, scheduling, payment collection, insurance verification and authorization, record maintenance, data entry, appointment coordination, and related clinic support. The position adapts to changing clinic needs, collaborates with the care team, maintains required competencies, and provides respectful, age-appropriate care.

Requirements

High school diploma or GED, plus at least one of the following: successful completion of a medical assistant program; successful completion of the second medical-surgical clinical rotation; or an equivalent combination of education and healthcare-related work experience.
At least two years of previous work experience in a clinical setting.
Must pass clinical competency testing.
Ability to speak, read, and write English effectively.
Ability to perform basic math and quantitative measurements.
Excellent customer service and courteous, professional communication skills.
Organizational skills to prioritize and efficiently complete assigned work.
Ability to accurately interpret and use basic medical terminology and abbreviations.
Ability to work independently and make decisions based on department policies and established procedures.
Basic computer proficiency, including accessing, entering, and interpreting computerized information.
Ability to maintain strict confidentiality of sensitive information.

Responsibilities

Provide respectful, nonjudgmental and nondiscriminatory patient care that protects patient autonomy, dignity, confidentiality, and rights.
Perform delegated clinical care interventions under the direction of a licensed nurse or provider.
Collaborate with the licensed nurse and clinic manager to determine assignments and priorities, and communicate task completion and patient findings.
Monitor patient flow, update patients about wait times, and notify staff when patients arrive.
Review charts and prepare for upcoming visits, including identifying care needs and entering lab or test orders according to clinic guidelines.
Greet and escort patients, verify identifiers, obtain and document vital signs and other intake information, update medication and allergy information, and prepare patients for visits.
Administer preventative-care and population-health screening questionnaires and document results.
Alert providers to patient readiness and abnormal findings; identify emergencies and initiate appropriate responses within the role’s scope.
Perform assigned clinical and technical tasks, which may include point-of-care testing, EKGs, phlebotomy, specimen collection, simple wound care, dressing changes, suture removal, and procedure setup.
Use universal precautions, follow isolation procedures, and arrange for a registered nurse to be present for wound assessments with dressing changes.
Assist licensed staff with minor procedures and prepare or drape patients under their direction.
Clean and decontaminate equipment and instruments; check, assemble, restock, and maintain supplies and equipment; report damaged or nonfunctional items.
Support population-health outreach by reviewing registry data and reminding patients about tests or screenings.
Complete ambulatory clerical duties, including patient registration, scheduling, data entry, collecting payments, insurance verification, and obtaining service approvals when needed.
Create, maintain, and distribute patient records; coordinate records issues, clinic files, forms, correspondence, and appointment-related activities.
Support clinic operations by rescheduling appointments, coordinating linked appointments, entering directed billing and diagnosis information, and tracking borrowed or rented equipment.
Orient new staff and serve as a resource to float-pool staff.
Participate in staff meetings, quality improvement and education activities; maintain required competencies, certificates, and education records.
Adapt to changing clinic needs, collaborate with coworkers, coordinate breaks, and comply with hospital policies, regulations, attendance, safety, and infection-control standards.