Medical Assistant Ambulatory Float Pool

Boston Medical Center•Boston, MA

About The Position

The Medical Assistant in the Ambulatory Float Pool provides clinical and administrative support across ambulatory settings. Under the direction and supervision of a licensed nurse or provider, the Medical Assistant participates in patient care in accordance with hospital policies, procedures, protocols, and standards of practice. Administrative work includes gathering registration information, scheduling appointments, verifying demographic and financial details, and helping facilitate patient flow. Clinical duties include preparing for visits, reviewing charts, collecting and documenting patient information, supporting delegated care interventions and procedures, communicating findings to the care team, maintaining equipment and supplies, and supporting preventive-care outreach. Depending on departmental needs, tasks may include vital signs, specimen collection, point-of-care testing, phlebotomy, simple dressing changes, and assistance with procedures. Some specialty-clinic activities require specific training or certification. Administrative duties include registration, scheduling, payment collection, insurance verification and authorization, medical-record management, clinic correspondence, appointment coordination, and updating patient and billing information. The role also requires maintaining confidentiality, following infection-control and other applicable standards, adapting to changing practice needs, and participating in ongoing education and competency activities.

Requirements

High school diploma or GED, plus successful completion of a medical assistant program, successful completion of the second medical-surgical clinical rotation, or an equivalent combination of education and healthcare-related work experience.
At least two years of previous work experience.
Must pass clinical competency testing.
Ability to speak, read, and write English effectively.
Ability to perform basic math and quantitative measurements.
Customer-service and communication skills to interact professionally with patients, staff, the public, agencies, and other contacts.
Organizational skills to set priorities and complete assigned work efficiently.
Ability to accurately interpret and use basic medical terminology and abbreviations.
Ability to work independently and make decisions based on department policies and established procedures.
Basic computer proficiency, including accessing, entering, and interpreting computerized information.
Ability to maintain strict confidentiality of confidential or sensitive information.

Nice To Haves

Experience in a clinical setting is preferred.

Responsibilities

Provide respectful, nonjudgmental, nondiscriminatory care that protects patient autonomy, dignity, confidentiality, and rights.
Perform delegated patient-care interventions under the direction of a licensed nurse or provider, and communicate task status and patient findings to the care team.
Monitor patient flow, update patients about wait times, notify staff of patient arrivals, and escort patients to exam rooms.
Review charts and prepare for upcoming visits, identify patient-care needs, enter appropriate lab and test orders, and prepare needed equipment and supplies.
Collect and document patient identifiers, vital signs, visit concerns, histories, allergies, smoking status, medications, immunization information, and other intake data.
Prepare patients for providers, administer preventive-care screens and questionnaires, arrange refill information for provider approval, download device data, and alert providers to readiness or abnormal findings.
Collect, label, send, and deliver specimens with appropriate requisitions; perform applicable technical tasks such as point-of-care testing, phlebotomy, EKGs, and simple dressing changes when trained and authorized.
Identify emergency or crisis situations and promptly notify the licensed nurse or physician, acting within the scope of the role.
Assist licensed staff with minor procedures, patient preparation, equipment care, infection-control precautions, decontamination, and maintenance and restocking of supplies and equipment.
Use population-health registries or other databases to review patient data and conduct preventive-care outreach.
Perform ambulatory administrative duties including registration, scheduling, payment collection, insurance verification, authorization, record creation and maintenance, data entry, appointment coordination, and clinic correspondence.
Maintain equipment logs, track borrowed or rented equipment, prepare supply orders, and report broken or nonfunctional equipment.
Adapt to changing patient and unit needs, including floating and adjusting assignments; coordinate breaks with the nurse manager or clinic supervisor.
Participate in orientation, staff meetings, quality improvement, education, competency maintenance, and required in-services; follow applicable hospital policies, standards, and regulations.