Medical Assistant Ambulatory Float Pool

BMC Software•Boston, MA

1d•$24 - $29

About The Position

The Medical Assistant provides clinical and administrative support in ambulatory settings. Under the direction and supervision of a licensed nurse or provider, the Medical Assistant performs delegated patient-care interventions in accordance with hospital policies, procedures, protocols, and standards of practice. Administrative support includes gathering registration information, scheduling appointments, verifying demographic and financial information, and facilitating patient flow. The position supports patient intake, visit preparation and completion, documentation, specimen collection, basic clinical procedures, equipment and supply readiness, and population health outreach. It also performs Ambulatory Services Representative duties such as registration, insurance verification, collecting patient payments, maintaining records, and coordinating appointments. The role requires adapting to changing clinic needs, including floating and adjusting assignments, and maintaining patient confidentiality, competency, and respectful, patient-centered care.

Requirements

High school diploma or GED, plus successful completion of a medical assistant program, successful completion of the second medical-surgical clinical rotation, or an equivalent combination of education and healthcare-related work experience.
At least two years of previous work experience.
Must pass clinical competency testing.
Ability to speak, read, and write English effectively.
Ability to perform basic math and quantitative measurements.
Excellent customer service and the ability to communicate courteously and professionally with patients, the public, staff, agencies, and other contacts.
Organizational skills to set priorities and complete assigned work efficiently.
Ability to interpret and use basic medical terminology and abbreviations accurately.
Ability to work independently and make decisions based on department policies and established procedures.
Basic computer proficiency, including accessing, entering, and interpreting computerized data and information.
Ability to maintain strict confidentiality of sensitive information.

Nice To Haves

Experience in a clinical setting is preferred.

Responsibilities

Deliver respectful, non-judgmental, non-discriminatory care and protect patient autonomy, dignity, confidentiality, and rights.
Perform delegated patient-care interventions under the direction of a licensed nurse or provider, and collaborate with the care team to determine priorities and communicate task status and findings.
Monitor patient flow, update patients about wait times, notify staff of patient arrivals, and escort patients to exam rooms.
Review charts and prepare for visits, identify care needs, enter orders for upcoming labs and tests according to clinic protocols, and prepare required equipment and supplies.
Assist with patient intake, including confirming identifiers; recording vital signs, histories, allergies, medications, and other information; completing screens and questionnaires; and preparing patients for providers.
Communicate patient readiness and abnormal findings to providers, maintain accurate records, update pharmacy information, and follow documentation standards.
Collect, label, send, and, when needed, deliver specimens; perform delegated technical skills and basic procedures within the role’s scope and competence.
Provide basic skin care and wound care, use universal precautions, and arrange for a registered nurse to be present for wound assessments at each dressing change.
Assist licensed staff with minor procedures, including setup and breakdown of simple sterile procedures, and drape and prepare patients as directed.
Help complete visits by printing disposition forms and education materials and assisting with selected prior authorization tasks under direction.
Follow isolation procedures; perform initial equipment and instrument cleaning/decontamination; check, restock, assemble, and replace supplies and equipment; report broken or nonfunctional items; and prepare supply orders.
Use population health registries or other databases for preventive-care outreach, including reviewing data and reminding patients of screening or test needs.
Perform clerical duties including patient registration, scheduling, collecting co-payments, updating demographic and billing data, verifying insurance and prior approvals, and following collection and cash-control policies.
Create and obtain medical records, assign record numbers, maintain clinic files, screen charts, route records and mail, prepare forms, and collaborate with Medical Records on suspected duplicate records.
Coordinate linked appointments, reschedule patients from canceled or bumped sessions, enter charge and diagnosis codes as directed, and track borrowed or rented equipment and related logs.
Support advanced clinical and administrative activities as trained and assigned, including specialty procedures, urgent scheduling, billing batches, special-procedure lists, and maintenance of specialty areas and equipment.
Orient new staff and serve as a resource to float-pool staff; adapt to changing unit needs and coordinate breaks with the nurse manager or clinic supervisor.
Participate in staff meetings, quality improvement and education activities, maintain technical competency and required certificates, and comply with applicable policies, standards, and regulations.
Perform other duties as needed.