Medical Assistant (MA) - Urgent Care

ConvenientMD • North Andover, MA

11d

About The Position

ConvenientMD is hiring a Medical Assistant to help provide high-quality patient care, assist healthcare providers, and support smooth clinic operations. The role involves patient interaction and education, clinical support, medication administration where permitted, accurate health-record documentation, and collaboration with the clinical team. The position requires 12-hour shifts and flexibility to work nights, weekends, and holidays. Depending on employment schedule, full-time staff work three shifts per week, part-time staff work two shifts per week, and per-diem staff work four shifts per month. Weekend availability is required. Employees may need to work at other ConvenientMD locations within an hour of their primary clinic and travel for training shifts within that distance.

Candidates must have a high school diploma or GED, qualifying Medical Assistant certification or experience, and an accepted Basic Life Support certification. The company describes its team environment as collaborative and focused on professional growth. Hourly pay for the region is listed as $20.22–$28.02, with final compensation determined by factors including location and relevant experience.

Requirements

• High school diploma or GED.
• Medical Assistant certification and at least one year of experience, or two years of experience working as a Medical Assistant.
• Basic Life Support certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts. Full-time schedule requires three shifts weekly, including at least four weekend shifts per month; part-time requires two shifts weekly, including at least two weekend shifts per month; per diem requires four shifts per month, ideally one weekly.
• Flexibility to work nights, weekends, and holidays.
• Ability, if needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts outside the primary clinic within a one-hour commute.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.
• Compassionate, patient-focused approach; proactive written and verbal communication; trustworthiness; ability to build positive relationships and collaborate effectively as a team member.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Engage with patients professionally, answer inquiries, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Guide patients on lifestyle modifications, preventive healthcare, and follow-up care; address their questions and concerns about health status and treatment options.
• Conduct preliminary evaluations to triage patients and determine urgency of medical needs.
• Perform basic clinical procedures, including taking vital signs, obtaining medical histories, phlebotomy, and assisting with minor medical procedures.
• Accurately document patient information in electronic health records while complying with privacy regulations.
• In New Hampshire and Maine only, administer prescription medications under the supervision and direction of licensed healthcare providers and in accordance with state regulations.
• Prepare and administer medications accurately, with understanding of dosages, routes, and potential side effects.
• Coordinate patient care with the clinical team and communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge when needed.
• Welcome and support the training of new clinic team members.
• Travel to other clinic locations for work or training when required.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on hotels, travel, entertainment, restaurants, and other services and products.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED