Medical Assistant - Telehealth Support-Family Practice

Henry Ford Health•Saint Clair Shores, MI

3d•Onsite

About The Position

The Medical Assistant supports Family Practice phone-room operations under the direct supervision of a provider and/or nursing leadership. The role performs administrative and clinical tasks by telephone to support quality, compassionate patient care, including answering and triaging calls, gathering medical histories, documenting patient concerns, preparing clinical information for provider review, and supporting telehealth encounters. This is an in-person, Monday-through-Friday position in Saint Clair Shores, Michigan. A $2,000 sign-on bonus is offered.

Requirements

High school diploma or GED equivalent.
Current BLS-C certification upon hire, or successful completion by the end of orientation.
Meet one of the specified medical-assisting or clinical-background pathways: graduate of a Medical Assistant program with a formal clinical externship of at least 160 hours; graduate of a Medical Assistant program without a clinical externship and with at least one year of clinical medical-assisting experience within the past five years; current professionally recognized Medical Assistant certification and at least one year of clinical medical-assisting experience; Licensed Practical Nurse; licensed Paramedic/Emergency Medical Technician with at least one year of clinical experience in a clinical medical setting within the past five years; or military-trained medical personnel with at least one year of clinical experience in a clinical medical setting within the past five years.
Successfully complete all components of Henry Ford Health's Ambulatory orientation.

Nice To Haves

Basic computer knowledge and keyboarding skills.
Ability to perform a wide variety of clinical skills related to ambulatory patient care.
Problem-solving ability.
Effective interpersonal and communication skills.
EPIC (Electronic Medical Record) experience.

Responsibilities

Answer incoming patient calls promptly and professionally, following phone-room protocols and procedures.
Conduct telephone triage by obtaining and documenting symptoms, concerns, and medical history using critical-thinking skills.
Accurately document patient information and call details in the electronic health record.
Monitor and respond to patient requests through telephone encounters, In Basket messages, and/or MyChart within identified time frames, documenting responses in the EHR.
Prepare clinical information and patient history for provider review before telehealth visits or provider callbacks.
Enter medication, radiology, and laboratory orders in the EHR according to protocol for provider sign-off.
Prepare medication refill requests in the EHR for provider review and signature based on patient phone inquiries.
Communicate after-visit instructions to patients by telephone as directed by the provider.
Recognize and respond appropriately to patient emergencies, escalating calls to clinical staff or emergency services as needed.
Maintain accurate records of patient interactions and clinical information in the EHR.
Support providers during telehealth encounters by managing patient information and documentation.