Medical Assistant - Family Practice

Health First Careers•Melbourne, FL

About The Position

The Certified Medical Assistant provides whole-person care throughout all aspects of an office visit, including intake, test results, screenings, laboratory work, medication administration, and closing care gaps. The role delivers patient-centered care and excellent customer service to patients, families, and other care providers. The Medical Assistant conducts clinical intake and point-of-care testing, prepares patients and materials for examinations, administers medications as ordered, and supports patient flow. The position also tracks and communicates results, maintains supplies and equipment, supports other office functions as needed, and follows safety, infection-prevention, quality, OSHA, and HIPAA requirements. The position may require travel to facilities within and beyond the county perimeter.

Requirements

High school diploma or equivalent.
Technical diploma in Medical Assisting, or—if lacking a technical diploma—at least six additional months of related clinical experience in lieu of education.
American Heart Association Basic Life Support (AHA BLS) Healthcare Provider Completion Card before the start date and maintained thereafter.
Current Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification from AAMA, AMT, NHA, NCCT, ARMA, NAHP, or AMCA.
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Ability to pass colorblind testing for point-of-care tests requiring color change.
Strong customer service skills, including knowledge of recovery techniques.
Knowledge of medical terminology.
Ability to assist more than one provider at a time.
For hires into the Memory Disorder Clinic or Health First Aging, satisfy the Florida Agency for Health Care Administration Level 2 background screening.
Ability to meet the physical demands described, including frequent movement, occasional lifting or moving objects up to 50 pounds, and potentially lifting, turning, pushing, pulling, or ambulating people and/or equipment for up to 90% of the assigned shift.
Ability to communicate to exchange information and visual acuity and hand-eye coordination to perform tasks.
May need to travel to various facilities within and beyond the county perimeter and may need to use a personal vehicle.

Responsibilities

Prepare and perform point-of-care tests, such as urine dipstick and blood glucose testing.
Perform clinical intake, including vital signs, medical and surgical history, social history, and verification of current medications.
Arrange and administer medications as ordered by the provider using the “6 Rights” of Medication Administration, including documentation and coding. Ensure controlled substances, insulin, and allergy doses are checked by an LPN, RN, or Licensed Practitioner.
Stock and order supplies, maintain equipment, and coordinate medical supply ordering with the site manager.
Prepare patients for examinations and make directed pre-work available to providers, including notes, diagnostic test results, and imaging.
Perform point-of-care testing and collect specimens as directed by the provider.
Track and communicate laboratory and diagnostic study results to patients as directed by the provider, using phone calls, portal messages, or EMR buckets.
Communicate abnormal findings from laboratories, imaging, and specialty offices to Licensed Practitioners and complete accurate documentation.
Follow safety and infection-prevention policies, maintain a clean environment and equipment, and document adverse events, infection control, and quality control measures as required.
Maintain patient flow after check-in and discuss patient flow with the Licensed Practitioner according to urgency and daily patient load.
Provide coverage for other HFMG areas or office needs, including patient registration, payment collection, checkout, and appointment scheduling.
Comply with office policies and procedures, OSHA standards, and HIPAA privacy regulations.
Answer internal and external customer calls and direct messages to the appropriate individuals; complete documentation in the EMR and act as a liaison between support services and clinical divisions.
Provide customer follow-up and education to encourage participation in care, adapting communication to customers’ needs, expectations, age, culture, and individual differences.
Deliver excellent customer service to patients, families, and other care providers.