Medical Assistant (MA) - Urgent Care

ConvenientMD • Londonderry, NH

13d

About The Position

At ConvenientMD, the Medical Assistant supports the organization’s mission to make good health more convenient and improve patients’ and providers’ healthcare experiences in New England. This role contributes to high-quality patient care, assists healthcare providers, and helps maintain smooth clinic operations as part of a team focused on improving health outcomes and promoting community wellness.

The Medical Assistant welcomes and assists patients, answers questions about medical conditions, treatment plans, and medications, and provides guidance on medication use, lifestyle changes, preventive care, and follow-up. The role also conducts preliminary patient evaluations, performs basic clinical procedures, maintains accurate electronic health records, and may administer prescription medications in New Hampshire and Maine under licensed-provider supervision and in accordance with applicable regulations.

The position collaborates with the clinical team on patient care coordination and discharge plans, and supports the training of new clinic team members. Availability requirements vary by employment schedule: full-time employees work three 12-hour shifts weekly, part-time employees work two 12-hour shifts weekly, and per-diem employees work four 12-hour shifts monthly. Each schedule has a specified minimum number of weekend shifts. Employees must be flexible to work nights, weekends, and holidays, travel for training, and, if needed, work at up to three other ConvenientMD locations within an hour of their primary clinic.

Requirements

• High school diploma or GED.
• Medical Assistant certification with at least one year of experience, or two years of experience working as a Medical Assistant.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts according to the selected full-time, part-time, or per-diem schedule, including the specified minimum weekend shifts.
• Flexibility to work nights, weekends, and holidays.
• Ability, if needed, to work at a minimum of three other ConvenientMD locations within a one-hour travel distance from the primary clinic.
• Ability to travel for training shifts within a one-hour commute of the primary clinic.
• Compassionate, authentic, patient-focused approach and ability to support patients with kindness and contribute to a sense of belonging.
• Proactive and confident written and verbal communication, including raising concerns as they arise.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative team orientation.
• Proficiency with Microsoft Office Suite or related software and experience with, or ability to learn, Experity and other business systems.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Welcome and engage with patients professionally, answer inquiries, and provide information and assistance related to medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Offer guidance on lifestyle modifications, preventive healthcare measures, and follow-up care.
• Address patient questions and concerns to support their understanding of their health status and treatment options.
• Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
• Perform basic clinical procedures, including taking vital signs, obtaining medical histories, performing phlebotomy, and assisting with minor medical procedures.
• Accurately document patient information and maintain electronic health records in compliance with privacy regulations.
• In New Hampshire and Maine, administer prescription medications under the supervision and direction of licensed healthcare providers and in accordance with state regulations and guidelines.
• Prepare and administer medications accurately, understanding dosages, routes of administration, and potential side effects.
• Communicate patient information and updates effectively with providers and other healthcare professionals.
• Collaborate with providers on discharge plans and, when needed, help with discharge.
• Welcome and support the training of new clinic team members.
• Travel for training shifts and, if needed, work at other ConvenientMD locations within the stated travel distance.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED