Medical Assistant - Medford Hillcrest
About The Position
OnePeak Medical is seeking a Medical Assistant to support designated providers through administrative work and patient care. The role helps maintain high patient satisfaction by providing exceptional service and supporting the company’s integrated, root-cause approach to primary care. The Medical Assistant assists with provider inboxes, prescription refills, faxes, patient rooming and intake, chart preparation and documentation, and the collection of laboratory and diagnostic results. The role also includes preparing and maintaining examination and treatment rooms and equipment, educating patients, coordinating scheduling, and responding to callbacks and patient portal inquiries. The employee uses the Electronic Health Record (EHR) and Electronic Practice Management (EPM) systems according to standardized protocols, and cross-trains in clinic areas such as the laboratory, phlebotomy, and front desk as needed and able. The position requires adherence to HIPAA and OSHA requirements and company policies, participation in scheduled meetings and trainings, and flexibility to support business needs, potentially by traveling to other clinics. Driving a personal vehicle may be required, subject to company policy.
Requirements
- High school diploma or equivalent.
- Current BLS and/or CPR/AED certification.
- Embody OnePeak’s values of Teamwork, Informed, Respect, Balance, and Excellence.
- Be accountable for delivering high-quality, timely, and cost-effective results.
- Have time-management skills and the ability to multitask, prioritize, and organize workload effectively.
- Communicate effectively with patients, staff, and providers, in writing and orally.
- Demonstrate customer service and teamwork skills and a welcoming, positive attitude.
- Use problem-solving and conflict-resolution skills to address patient concerns.
- Demonstrate confidence, sound judgment, and timely decision-making.
- Embrace continuous improvement, maintain professionalism, listen attentively, and welcome constructive feedback.
- Thrive in a fast-paced environment.
Nice To Haves
- Recent medical assistant experience; a minimum of 6 months is strongly preferred.
- Certified Medical Assistant (CMA) certification is strongly preferred.
- Certified Phlebotomist Technician (CPT) certification is strongly preferred.
Responsibilities
- Serve as a Medical Assistant for designated provider(s).
- Assist providers with inbox tasks, prescription refills, and faxes.
- Room patients and follow rooming and intake procedures.
- Prepare, stock, clean, and maintain examination and treatment rooms and equipment.
- Prepare patient charts, incorporate outside laboratory results and visit notes, and ensure laboratory reports and diagnostic test results are collected.
- Contribute to patient chart documentation.
- Perform duties in EHR and EPM systems according to standardized protocols.
- Provide patient education and accompany patients to the front office for scheduling.
- Handle callbacks and respond promptly to patient portal tasks and inquiries.
- Cross-train in clinic areas, including laboratory, phlebotomy, and front desk duties, as needed and able.
- Attend and complete scheduled department and clinical meetings and trainings.
- Adhere to and enforce HIPAA and OSHA laws and regulations.
- Follow OnePeak Medical policies and procedures.
- Perform additional responsibilities as required in support of OnePeak Medical.
- Demonstrate flexibility to meet business needs, potentially including travel to other clinics; driving a personal vehicle may be required.
Benefits
- Medical, dental, vision, and life insurance.
- 401(k) retirement plan with company match.
- Voluntary long-term disability, flexible spending account, accident, and critical illness coverage.
- Paid time off and paid holidays.
- Employee and family discounts.
- Paid parental leave.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
